IT Analyst

Baltic Recruitment Services Ltd; Hempstalls; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Healthcare cash plan

27 days holiday

Pension 6%

37 hours/week

Job summary

Baltic Recruitment Services Ltd is supporting a leading global manufacturing business in its search for an experienced IT Analyst to help launch a brand-new production facility. The role covers IT operations, infrastructure, and security across an evolving plant environment.

The position includes initial training at Solihull for 2–4 weeks, followed by a hybrid arrangement with home working during site preparations and eventual on-site duties in Stoke-on-Trent once the plant is operational.

Qualifications

• Experience supporting IT infrastructure, business applications, and end-user technologies.
• Strong troubleshooting skills across networks, Windows environments, and enterprise systems.
• Knowledge of cybersecurity and IT operational best practices.

Responsibilities

• Coordinates, maintains and supports on-site applications and system infrastructure.
• Implements, rolls-out and manages IT systems and software packages.
• Ensure availability and consistency of all local data with data owners.
• Provides expertise for IT processes and network, desktop, printer, and server services.
• Maintains IT documentation of diagrams, configurations and procedures.
• Monitor and maintain IT infrastructure including servers, networks and cloud services.

Skills

IT operations

Windows servers

Network troubleshooting

Cybersecurity

End-user technologies

Tools

SAP

PCS

QDB

QDC

PVS

Job description

Baltic Recruitment are delighted to be supporting a leading global manufacturing business with their search for an experienced IT Analyst to play a key role in the launch of a brand-new production facility.

This is an exciting opportunity to join the business at a pivotal stage, supporting the implementation, development and ongoing maintenance of critical IT systems and infrastructure within a modern manufacturing environment.

The successful candidate will initially undertake a period of training at the company's existing site in Solihull, expected to last approximately 2-4 weeks. Following this, the role will involve a period of home working while preparations continue for the launch of the new production facility in Stoke-on-Trent. Once the plant is operational, the position will be based on-site in Stoke-on-Trent full time.

Overall Purpose:

Responsible and accountable for IT Operations in the plant at Stock-on-Trent. Key Duties:

• Coordinates, maintains and supports on-site applications and system infrastructure, including Production Control Systems (SAP, PCS, QDB, QDC, PVS) and associated operating systems/software in the JIS/Non-JIS environment.
• Acts as a key player in IT as part of the IT Support teams.
• Implements, rolls-out and manages IT systems and software packages.
• Ensure availability and consistency of all local data in alignment with data owners.
• Provides expertise for overall JIS/Non-JIS technical processes and network, desktop, printer, handheld technologies, server and telecommunication services, as well as IT solutions across functional areas.
• Maintains IT-documentation of diagrams, configurations and procedures.
• Implement and enforce IT security, including access controls, firewalls, and data encryption, while ensuring adherence to industry standards and compliance with relevant regulations.
• Monitor and maintain the organization's IT infrastructure, including servers, networks, and cloud services, to ensure optimal performance and reliability.
• Lives the standard incident support process, especially for JIS and production critical issues, in close collaboration with Functional Process Experts and IT teams and local support teams.
• Diagnose, perform fault finding and trouble-shooting of all network, application and core systems infrastructure to ensure an appropriate coverage of IT services. Escalate complex problems when necessary.
• Takes part in IT projects, not limited to cross functional and regional scope.
• Manages IT assets. Ensure data quality of IT assets in asset register(s).
• Flexibility and willingness to work on-call based on on-call roster if required.

Key Duties:

• Experience supporting IT infrastructure, business applications, and end-user technologies.
• Strong troubleshooting skills across networks, Windows environments, and enterprise systems.
• Knowledge of cybersecurity and IT operational best practices.
• Experience in manufacturing, automotive, or production environments is an advantage.
• A proactive, customer-focused mindset and strong communication skills.
• Ability to work independently while collaborating with global teams.

The Package:

• £40,000 per annun.
• Healthcare Cash Plan - via Simplyhealth Level 3 currently.
• Holidays - 27 days.
• Pension employer contribution - 6%.
• Working hours - 37 hours per week.