IT Infrastructure & Security Technician

Trapeze Recruitment Services Ltd; Whitstable; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension matching

Life Assurance

Long term ill health cover

Occupational Health

Subsidised restaurant

Family friendly policies

Job summary

Trapeze Recruitment Services Ltd is seeking an IT Infrastructure & Security Technician to support day-to-day operation, maintenance and security of the company’s IT infrastructure. The role covers monitoring, patching, vulnerability remediation, audit preparation, and security awareness activities.

The position offers hybrid working with core hours and requires hands-on technical skills, problem solving, and the ability to work with vendors to procure solutions.

Qualifications

• Minimum 3 years in IT role.
• Strong verbal and written communication.
• Willingness to learn new systems and processes.
• Strong problem-solving abilities.
• Able to proactively plan implementation of new technologies and execute.
• Able to work with technology vendors specifying requirements and procuring solutions.

Responsibilities

• Support the maintenance and monitoring of IT infrastructure across the business, including LAN, WAN, switches, Hyper‑V, SAN, UPS, user devices, phones and related systems.
• Troubleshoot and resolve infrastructure, hardware and security-related incidents, escalating where required.
• Assist with ensuring infrastructure and software remain compliant with internal policies, security standards and audit requirements.
• Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR and customer/security requirements.
• Assist with patching, firmware updates, vulnerability remediation and general system maintenance.
• Monitor hardware stock levels and assist with ordering or replenishment in line with agreed processes.
• Support IT and security awareness activities, including tracking completion of required training where applicable.
• Assist with maintaining security controls, processes and documentation, escalating risks or gaps to the IT Infrastructure & Security Manager.
• Work with the wider MIS team to support incident, problem and vulnerability resolution in line with business SLAs.

Skills

IT experience

Communication

Willingness to learn

Problem solving

Tech deployment planning

Vendor liaison

Job description

A market-leading manufacturing business is looking for an IT Infrastructure & Security Technician to support the day-to-day operation, maintenance and security of the company’s IT infrastructure. The role assists with infrastructure support, system monitoring, patching, vulnerability remediation, audit preparation, security awareness activities and incident/problem resolution.

Your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30. Hybrid working is available on an ad-hoc basis, but the office must be covered by at least some members of the IT team during standard working hours.

Key duties & responsibilities of IT Infrastructure & Security Technician

• Support the maintenance and monitoring of IT infrastructure across the business, including LAN, WAN, switches, Hyper‑V, SAN, UPS, user devices, phones and related systems.
• Troubleshoot and resolve infrastructure, hardware and security-related incidents, escalating where required.
• Assist with ensuring infrastructure and software remain compliant with internal policies, security standards and audit requirements.
• Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR and customer/security requirements.
• Assist with patching, firmware updates, vulnerability remediation and general system maintenance.
• Monitor hardware stock levels and assist with ordering or replenishment in line with agreed processes.
• Support IT and security awareness activities, including tracking completion of required training where applicable.
• Assist with maintaining security controls, processes and documentation, escalating risks or gaps to the IT Infrastructure & Security Manager.
• Work with the wider MIS team to support incident, problem and vulnerability resolution in line with business SLAs.

Candidate requirements

• 3 Years Minimum Experience working in an IT role.
• Strong Verbal and written communication skills.
• Willingness to learn new systems and processes.
• Strong problem‑solving abilities.
• Able to proactively plan implementation of new technologies and execute.
• Able to work closely with technology vendors specifying requirements and procuring, when necessary, solutions to business problems.

Benefits

• 25 days annual leave (plus 8 bank holidays)
• Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute)
• Life Assurance
• Long term ill health cover
• Occupational Health
• Subsidised restaurant
• Family friendly policies

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.