Warehouse IT Engineer - Onsite Tech for Peak Periods

THG Ingenuity Ltd.; Manchester; On-site; GBP 30,000 - 42,000; Full time

Job summary

THG Ingenuity Ltd. in Manchester seeks a proactive Staff Technology Engineer to join the Warehouse IT Support team. This on-site role focuses on rapid incident response, hardware setup, and ensuring operational tech empowers peak-period performance.

You will collaborate with warehouse operations, manage AD/Entra ID and M365 access, and maintain accurate hardware inventories while training staff on best practices. Prospects include growth within a fast-paced fulfilment environment.

Qualifications

• 5 GCSEs A-C (9-4) or relevant IT certifications with hands-on IT support experience.
• Strong knowledge of computer hardware, Windows OS, and core networking concepts.
• Experience managing users in Microsoft 365 and Active Directory/Entra ID environments.
• Experience with warehouse operational technology (e.g., thermal printers, rugged Android scanners, MDM).
• Experience with ticketing systems and managing support queues effectively.
• Calm, methodical approach to problem solving in a busy warehouse environment.

Responsibilities

• Provide onsite 1st line technical support to Manchester warehouse teams, troubleshooting hardware, software, and network issues.
• Set up, configure, and maintain warehouse IT equipment including kiosks and handheld scanners, Windows desktops, and mobile hardware.
• Manage user accounts and access via AD/Entra ID and Microsoft 365.
• Monitor local IT systems and network infrastructure to identify and resolve faults before they impact operations.
• Act as IT champion on the warehouse floor, coaching staff on IT best practices and logging issues via ServiceDesk Plus.
• Maintain inventory of warehouse hardware and update technical documentation and SOPs.
• Deploy software updates and security patches to endpoints to stay secure and compliant.
• Provide peak-period support and occasional out-of-hours maintenance to avoid disruption.

Skills

IT Support

Windows OS

Networking

Microsoft 365

AD/Entra ID

Hardware Troubleshooting

Thermal Printers

Android Scanners

MDM

Ticketing Systems

Education

GCSEs / Certifications

Tools

Active Directory/Entra ID

Microsoft 365

MDM

Job description

THG Ingenuity Ltd. in Manchester seeks a proactive Staff Technology Engineer to join the Warehouse IT Support team. This on-site role focuses on rapid incident response, hardware setup, and ensuring operational tech empowers peak-period performance.

You will collaborate with warehouse operations, manage AD/Entra ID and M365 access, and maintain accurate hardware inventories while training staff on best practices. Prospects include growth within a fast-paced fulfilment environment.