Mandarin speaking reservations and ticketing agent

C&M Travel Recruitment; Greater London; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Life and medical insurance

21 days holiday (increasing with years

Great city-centre office location

Job summary

Airline Reservations and Ticketing Agent – Mandarin Speaking is based in London. The role offers a salary around £29,000 plus benefits with Monday to Friday office hours. You will require at least two years in travel reservations, strong Amadeus skills, and fluent Mandarin and English.

Responsibilities include taking reservations, issuing tickets, handling reissues, and reporting. 21 days holiday, life and medical insurance, and a great central London location are provided.

Qualifications

• Two years’ experience in travel reservations and ticketing.
• Strong Amadeus knowledge and EMD/ticketing experience.
• Fluent Mandarin and English.
• Proficient with MS Word, Excel and Outlook.

Responsibilities

• Take reservation calls from direct passengers and trade partners.
• Make airline bookings, changes and ancillary bookings.
• Issue and reissue tickets and EMDs, including manual fare builds.
• Handle ticket reissues, upgrades, reroutes and lost tickets.
• Process ticket invoices and payments.
• Complete daily and monthly airline sales reports and reconciliations.
• Provide excellent customer service by telephone and face-to-face.
• Manage group bookings and tour operator allocations.
• Issue contract terms and conditions per airline requirements.
• Liaise with local airline management and head office.

Skills

Mandarin proficiency

English fluency

Customer service

Telephone manner

Teamwork

Under pressure

Tools

Amadeus

Other GDS systems

MS Word

MS Excel

Outlook

Job description

Airline Reservations and ticketing Agent – Mandarin Speaking

London | £29,000 + benefits | Monday to Friday | Office based

An expanding airline based in central London is looking for an experienced Airline Reservations Agent to join their team.

You’ll need at least two years’ experience in travel reservations and ticketing, with strong Amadeus knowledge and fluent Mandarin and English.

As an Airline Reservations and ticketing Agent, you will:

• Take reservation calls from direct passengers and trade partners
• Make airline bookings, changes and ancillary bookings
• Issue and reissue tickets and EMDs, including manual fare builds
• Deal with ticket reissues, upgrades, reroutes and lost tickets
• Process ticket invoices and payments
• Complete daily and monthly airline sales reports and reconciliations
• Provide excellent customer service by telephone and face-to-face
• Manage group bookings and tour operator allocations
• Issue contractual terms and conditions in line with individual airline requirements
• Liaise with local airline management and head office
• Ensure all bookings and transactions comply with airline and company procedures

As a Reservations and Ticketing Agent You will have:

• Minimum 2 years’ experience in a travel reservations and ticketing role
• Strong Amadeus reservations, fares and e-ticketing experience
• Experience with other GDS systems will also be considered
• Fluent Mandarin and English
• Good knowledge of MS Word, Excel and Outlook
• Excellent telephone manner and customer service skills
• Ability to work accurately under pressure
• Good team-working skills

Additional information:

• Salary around £29,000
• Monday to Friday, 5 days per week office based
• 21 days’ holiday, increasing with service
• Life and medical insurance
• Great office location in the heart of the city