Ticketing Manager

Succeed Recruitment Solutions; Marston Green; On-site; GBP 41,000 - 50,000; Full time

Job summary

Succeed Recruitment Solutions is assisting a leading Tour Operator in recruiting an experienced Ticketing & Aviation Manager. Based from one of their offices in West London, Peterborough or Birmingham, the role leads the ticketing team, builds relationships with GDS providers and advances the aviation business.

The ideal candidate will have extensive travel industry knowledge, strong airline/fare expertise, and GDS proficiency, with a willingness to cover out-of-hours.

Qualifications

• Previous experience in a similar travel industry role is essential.
• Excellent worldwide airline and fares knowledge required.
• GDS proficiency and strong analytical skills needed.
• Willingness to cover out-of-hours shifts when required.

Responsibilities

• Oversee the ticket department on a daily basis.
• Manage queues and update schedule changes and re-issues.
• Monitor schedule changes and inform agents/customers.
• Ensure tickets/re-issues are issued within deadlines.
• Assist with GDS relationships and specialist fare management.
• Coordinate airline training with the training department.
• Cover out-of-hours emergencies on a rota.

Skills

Travel industry knowledge

Airline fares knowledge

GDS proficiency

Communication skills

Attention to detail

Customer focus

Project management

Analytical skills

Tools

Amadeus

GALileo

Job description

We're looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London, Peterborough or Birmingham office.

The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward.

The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover.

In return, our client can offer a competitive salary circa £45k DOE (location dependent) plus benefits.

Role of Ticketing Manager:

• The main aspect of the role will be to oversee the ticket department on a daily basis.
• Queue management - ensure all q's are kept up to date including: schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day.
• Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
• Ensure tickets/re-issues are issued within the deadlines.
• TINS reports are actioned daily, along with system interfacing monitored.
• Assist with GDS Relationship at operational level.
• Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL.
• Manage ADM & ACM process from start to finish.
• In conjunction with the training department conduct and help to co-ordinate airline training for reservations team.
• Manage relationships with E sales customers.
• Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
• Cover the OOH emergency line as part of a rota.

Skills required for the role:

• Solid worldwide travel industry knowledge
• Excellent airline and fares knowledge
• GDS proficient
• Good communication skills
• Good attention to detail
• Strong customer focus
• Project Management and analytical kills