French speaking Reservations Coordinator

French Selection UK; Greater London; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Lunch voucher

Great benefits

Job summary

A well-established luxury hotel chain in London is seeking a French speaking Reservations Coordinator to join their global contact centre. The role involves managing guest reservations, processing inquiries professionally, and ensuring a seamless guest experience. The ideal candidate must be fluent in French and have strong communication skills, with hospitality experience being beneficial. This position offers a salary of circa £29,000 per annum, plus excellent benefits.

Qualifications

• Fluent in French (written and spoken) is essential.
• Experience in reservations or hospitality is beneficial.
• Excellent communication skills required.

Responsibilities

• Manage guest reservation enquiries via phone and email.
• Process and confirm reservations accurately.
• Provide detailed information on hotel services and rates.
• Conduct follow-ups to ensure a positive guest experience.
• Coordinate special requests with hotel departments.
• Maintain communication between the contact centre and hotels.
• Build relationships through professional communication.

Skills

Fluent in French

Customer service

Communication skills

Multitasking

Job description

Overview

French speaking Reservations Coordinator – London

Salary: Circa £29,000 per annum plus lunch voucher and great benefits

Ref: 4313RF

Company Profile
A well-established luxury hotel chain with a presence throughout the UK and globally

Responsibilities

Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations

• Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
• Process, confirm, amend and cancel reservations accurately within the reservation systems.
• Provide detailed information to guests regarding hotel services, room availability and rates.
• Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
• Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
• Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
• Build positive relationships with guests and internal teams through clear, professional and courteous communication.

Candidate Profile

• Fluent in French (written and spoken) essential
• Experience working in reservations / hospitality beneficial
• Customer service experience a plus
• Excellent communication skills with the ability to interact professionally
• Ability to prioritise and multitask
• Must be able to work shift patterns