Mandarin speaking job - Operations Assistant – Customer Claims - Reading - md

People First; Greater London; Presencial; GBP 28.000 - 34.000; Jornada completa

Descripción de la vacante

People First is recruiting a Mandarin-speaking Operations Assistant – Customer Claims in Reading. This office-based, permanent role offers up to £31k depending on experience, with start ASAP and a 5 days a week schedule.

You will organize, analyze data, support claim-related communications, manage insurance data, and liaise with the Sales team to resolve queries while maintaining accuracy and timely processing.

Formación

• Mandarin and English language proficiency required.
• Experience with customer claims and data analysis preferred.
• Strong Excel skills (advanced functions) preferred.
• Able to meet tight deadlines and manage multiple tasks.

Responsabilidades

• Organize, maintain and archive files for efficient access.
• Perform accurate data entry and maintain internal databases.
• Support internal and external communications, ensuring smooth information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and gather documentation for internal assessment.
• Liaise with the Sales team and customers to resolve claim-related queries.
• Issue credit notes through the internal system.
• Consolidate and analyse data, ensuring accuracy and providing insights to support decisions.

Conocimientos

Mandarin

English

Data analysis

Customer claims

Excel

SQL

Python

Time management

Herramientas

Excel

SQL

Python

Descripción del empleo

Your New Job Title: Mandarin speaking Operations Assistant – Customer Claims - Reading

TheSkillsYou'llNeed:Mandarin,strongindataanalysis,customerclaimrelatedexperience.

YourNewSalary:Upto£31k,dependingonexperience

OfficeBased,5daysaweek

Perm

Start:ASAP

MandarinspeakingOperationsAssistant–CustomerClaims-WhatYou'llbeDoing:

• Organize,maintainandarchivefilestoensureefficientandtimelyaccess.
• Performaccuratedataentryandmaintaininternaldatabases.
• Supportinternalandexternalcommunications,ensuringsmoothinformationflow.
• Maintaincustomerinsurancedata,updatereceivables,andmanageentriesontheinsuranceportal.
• Reviewcustomerclaimsandgatherrequireddocumentationforinternalassessment.
• LiaisewiththeSalesteamandcustomerstoresolveclaim-relatedqueries
• Issuecreditnotesthroughtheinternalsystem.
• Consolidateandanalysesdata,ensuringaccuracyandprovidinginsightstosupportoperationalandbusinessdecision-making.

MandarinspeakingOperationsAssistant–CustomerClaims-TheSkillsYou'llNeedtoSucceed:

• FluentinEnglishandMandarinpreferred
• Abilitytoworkeffectivelyinacross-culturalenvironment.
• GoodunderstandingofaB2Bbusinessenvironment.
• Strongcommunicationandcollaborationskillsacrossteams.
• Provenabilitytomanagemultipletasksandmeettightdeadlines.
• ProficientinMicrosoftOffice,particularlyExcel(advancedfunctionspreferred).
• Experienceindataconsolidationandanalysis,withstrongattentiontodetail.
• Familiaritywithdatatoolsorcoding(e.g.Exceladvancedfunctions,SQL,Python)isadvantageous.
• Someexperienceindataanalysisorarelatedfieldispreferred.
• Self-motivated,detail-oriented,andproactiveinproblem-solving.
• Abletoworkbothindependentlyandaspartofateam.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.