Office-Based Mandarin Claims Operations Assistant

People First Team China 中国团队; Reading; On-site; GBP 19,000 - 31,000; Full time

Job summary

People First Team China 中国团队 in Reading is looking for a Mandarin-speaking Operations Assistant to handle customer claims and data tasks. The role is office-based, permanent, with a salary up to £31k depending on experience. Start ASAP and you will work five days a week.

The position requires fluent English and Mandarin, cross-cultural communication, and data handling using Excel, SQL, and Python. You will support the Sales team, review claims, and contribute to data-driven decisions.

Qualifications

• Fluent English and Mandarin preferred.
• Ability to work in a cross-cultural environment.
• Good understanding of a B2B business environment.
• Strong communication and collaboration across teams.
• Proven ability to manage multiple tasks and meet tight deadlines.
• Proficient in Microsoft Office, particularly Excel (advanced functions preferred).
• Experience in data consolidation and analysis with strong attention to detail.
• Familiarity with data tools or coding (SQL, Python) is advantageous.
• Some experience in data analysis or related field preferred.
• Self-motivated, detail-oriented and proactive in problem-solving.
• Able to work independently and as part of a team.

Responsibilities

• Organize, maintain and archive files for efficient access.
• Perform accurate data entry and maintain internal databases.
• Support internal and external communications, ensuring smooth information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and gather required documentation for internal assessment.
• Liaise with the Sales team and customers to resolve claim-related queries.
• Issue credit notes through the internal system.
• Consolidate and analyse data to support operational decisions.

Skills

Mandarin fluency

Fluent English

Cross-cultural communication

Multi-tasking

Team collaboration

Tools

Excel (advanced functions)

SQL

Python

Job description

People First Team China 中国团队 in Reading is looking for a Mandarin-speaking Operations Assistant to handle customer claims and data tasks. The role is office-based, permanent, with a salary up to £31k depending on experience. Start ASAP and you will work five days a week.

The position requires fluent English and Mandarin, cross-cultural communication, and data handling using Excel, SQL, and Python. You will support the Sales team, review claims, and contribute to data-driven decisions.