Mandarin speaking job - Operations Assistant – Customer Claims - Reading - md

People First Team Japan/ピープルファーストチームジャパン; Greater London; On-site; GBP 19,000 - 31,000; Full time

Job summary

People First Team Japan/ピープルファーストチームジャパン is seeking a Mandarin-speaking Operations Assistant in Reading for a permanent, on-site role. You will organize files, perform accurate data entry, and support smooth communications across teams while handling customer claims and insurance data.

The position runs 5 days a week, ASAP start, with a salary up to £31k depending on experience. Your duties include liaising with Sales, updating receivables, reviewing claims, issuing credit notes, and delivering

Qualifications

• Fluent in English and Mandarin preferred.
• Experience in data consolidation and analysis.
• Experience with customer claims processes is a plus.

Responsibilities

• Organize, maintain and archive files for timely access.
• Accurate data entry and maintenance of internal databases.
• Support communications to ensure smooth information flow.
• Maintain insurance data, update receivables, and manage entries on the portal.
• Review customer claims and gather documentation for assessment.
• Liaise with Sales and customers to resolve claim queries.
• Issue credit notes through the internal system.
• Consolidate and analyze data to provide insights for decisions.

Skills

Mandarin

Data analysis

Customer claims experience

Cross-cultural communication

Multi-tasking

Excel advanced

SQL

Python

Attention to detail

Independent work

Tools

Excel

SQL

Python

Job description

Your New Job Title: Mandarin speaking Operations Assistant – Customer Claims - Reading

TheSkillsYou'llNeed:Mandarin,strongindataanalysis,customerclaimrelatedexperience.

YourNewSalary:Upto£31k,dependingonexperience

OfficeBased,5daysaweek

Perm

Start:ASAP

MandarinspeakingOperationsAssistant–CustomerClaims-WhatYou'llbeDoing:

• Organize,maintainandarchivefilestoensureefficientandtimelyaccess.
• Performaccuratedataentryandmaintaininternaldatabases.
• Supportinternalandexternalcommunications,ensuringsmoothinformationflow.
• Maintaincustomerinsurancedata,updatereceivables,andmanageentriesontheinsuranceportal.
• Reviewcustomerclaimsandgatherrequireddocumentationforinternalassessment.
• LiaisewiththeSalesteamandcustomerstoresolveclaim-relatedqueries
• Issuecreditnotesthroughtheinternalsystem.
• Consolidateandanalysesdata,ensuringaccuracyandprovidinginsightstosupportoperationalandbusinessdecision-making.

MandarinspeakingOperationsAssistant–CustomerClaims-TheSkillsYou'llNeedtoSucceed:

• FluentinEnglishandMandarinpreferred
• Abilitytoworkeffectivelyinacross-culturalenvironment.
• GoodunderstandingofaB2Bbusinessenvironment.
• Strongcommunicationandcollaborationskillsacrossteams.
• Provenabilitytomanagemultipletasksandmeettightdeadlines.
• ProficientinMicrosoftOffice,particularlyExcel(advancedfunctionspreferred).
• Experienceindataconsolidationandanalysis,withstrongattentiontodetail.
• Familiaritywithdatatoolsorcoding(e.g.Exceladvancedfunctions,SQL,Python)isadvantageous.
• Someexperienceindataanalysisorarelatedfieldispreferred.
• Self-motivated,detail-oriented,andproactiveinproblem-solving.
• Abletoworkbothindependentlyandaspartofateam.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.