Mandarin-Speaking Operations & Claims Analyst

People First; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

People First is recruiting a Mandarin-speaking Operations Assistant – Customer Claims in Reading. This office-based, permanent role offers up to £31k depending on experience, with start ASAP and a 5 days a week schedule.

You will organize, analyze data, support claim-related communications, manage insurance data, and liaise with the Sales team to resolve queries while maintaining accuracy and timely processing.

Qualifications

• Mandarin and English language proficiency required.
• Experience with customer claims and data analysis preferred.
• Strong Excel skills (advanced functions) preferred.
• Able to meet tight deadlines and manage multiple tasks.

Responsibilities

• Organize, maintain and archive files for efficient access.
• Perform accurate data entry and maintain internal databases.
• Support internal and external communications, ensuring smooth information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and gather documentation for internal assessment.
• Liaise with the Sales team and customers to resolve claim-related queries.
• Issue credit notes through the internal system.
• Consolidate and analyse data, ensuring accuracy and providing insights to support decisions.

Skills

Mandarin

English

Data analysis

Customer claims

Excel

SQL

Python

Time management

Tools

Excel

SQL

Python

Job description

People First is recruiting a Mandarin-speaking Operations Assistant – Customer Claims in Reading. This office-based, permanent role offers up to £31k depending on experience, with start ASAP and a 5 days a week schedule.

You will organize, analyze data, support claim-related communications, manage insurance data, and liaise with the Sales team to resolve queries while maintaining accuracy and timely processing.