Mandarin-Speaking IT Support & Operations Specialist

People First; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

People First is seeking a Mandarin-speaking IT Operator for an all-office-based role in London. You will support employees with desktop setup, account provisioning, and IT asset management while coordinating with vendors and internal teams.

Requirements include fluent Mandarin and English, prior IT helpdesk experience, and proficiency with AD/Exchange and server OS. Start ASAP, permanent role, 9am–5pm.

Qualifications

• Fluent in English and Mandarin, both written and spoken.
• Proven track record in IT helpdesk and user support.
• Experience with AD/Exchange and server OS.

Responsibilities

• Provide user support and desktop setup for employees.
• Manage service desk mailbox and ticketing including escalations to infrastructure/security/app teams.
• Document solutions in a knowledge base and train users to prevent recurring issues.
• Onboard new employees and maintain AD accounts and access to systems.
• Assist with meeting support and HO communications.
• Handle IT asset storage, asset tracking, and IT resource systems.
• Coordinate with service providers for asset-related tasks and invoices.
• Participate in year-end IT asset stocktaking.

Skills

Mandarin

English fluent

Helpdesk support

User account administration

IT assets management

Vendor coordination

IT operations monitoring

Meeting support

Tools

Active Directory

Exchange

WSUS

VMware

vSphere

Hyper-V

Veeam

Backup Exec

System Recovery

Endpoint Protection

LTO

HP switches

Cisco routers

Juniper switches

Job description

People First is seeking a Mandarin-speaking IT Operator for an all-office-based role in London. You will support employees with desktop setup, account provisioning, and IT asset management while coordinating with vendors and internal teams.

Requirements include fluent Mandarin and English, prior IT helpdesk experience, and proficiency with AD/Exchange and server OS. Start ASAP, permanent role, 9am–5pm.