Mandarin IT Operator - Banking Support & IT Ops

People First (Recruitment) Ltd; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

People First (Recruitment) Ltd is seeking a Mandarin-speaking IT Operator for an all-office-based banking IT role in London. The candidate will handle help desk tasks, user provisioning, asset management and meeting support, while coordinating with vendors and monitoring IT operations.

The role requires fluency in Mandarin and English, proven IT support experience, and strong familiarity with Microsoft infrastructure, virtualization, backup technologies, and network hardware.

Qualifications

• Mandarin and English fluent (written and spoken).
• Solid help desk support experience and user account administration.
• Experience with IT assets management, meeting support and vendor coordination.
• Experience with IT operations monitoring and incident handling.

Responsibilities

• Provide user support: desktop setup, device configuration, software installation and access provisioning.
• Manage service desk mailbox, triage and escalate tickets to appropriate teams.
• Document solutions in a knowledge base and provide basic user training.
• Onboard new employees, maintain AD and business system access, reset passwords.
• Support meetings and coordinate with HO and other teams.
• Manage IT assets storage, asset tracking, and inventory reconciliation.
• Coordinate with service providers for backup rotation and hardware logistics.
• Process invoice payments and maintain accounting records for IT expenses.
• Oversee printer maintenance and consumables replenishment.
• Monitor IT events and incidents across data center and monitoring systems.
• Conduct year-end IT asset stocktaking.

Job description

People First (Recruitment) Ltd is seeking a Mandarin-speaking IT Operator for an all-office-based banking IT role in London. The candidate will handle help desk tasks, user provisioning, asset management and meeting support, while coordinating with vendors and monitoring IT operations.

The role requires fluency in Mandarin and English, proven IT support experience, and strong familiarity with Microsoft infrastructure, virtualization, backup technologies, and network hardware.