Mandarin Speaking IT Operator - Banking

People First (Recruitment) Ltd; Greater London; Sur place; GBP 32 000 - 52 000; Plein temps

Résumé du poste

People First (Recruitment) Ltd is seeking a Mandarin-speaking IT Operator for an all-office-based banking IT role in London. The candidate will handle help desk tasks, user provisioning, asset management and meeting support, while coordinating with vendors and monitoring IT operations.

The role requires fluency in Mandarin and English, proven IT support experience, and strong familiarity with Microsoft infrastructure, virtualization, backup technologies, and network hardware.

Qualifications

• Mandarin and English fluent (written and spoken).
• Solid help desk support experience and user account administration.
• Experience with IT assets management, meeting support and vendor coordination.
• Experience with IT operations monitoring and incident handling.

Responsabilités

• Provide user support: desktop setup, device configuration, software installation and access provisioning.
• Manage service desk mailbox, triage and escalate tickets to appropriate teams.
• Document solutions in a knowledge base and provide basic user training.
• Onboard new employees, maintain AD and business system access, reset passwords.
• Support meetings and coordinate with HO and other teams.
• Manage IT assets storage, asset tracking, and inventory reconciliation.
• Coordinate with service providers for backup rotation and hardware logistics.
• Process invoice payments and maintain accounting records for IT expenses.
• Oversee printer maintenance and consumables replenishment.
• Monitor IT events and incidents across data center and monitoring systems.
• Conduct year-end IT asset stocktaking.

Description du poste

Job Title: Mandarin speaking IT Operator - Banking

The Skills You'll Need: Mandarin and English fluent. Solid help desk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring.

Your New Salary: Competitive Depending on experience

Fully office based

Start: ASAP

Permanent

Reports to: Deputy Head of IT

Mandarin speaking IT Operator - What You'll be Doing Each Day:

• Responsible for user support. Assisting employees with desktop setup, computer configuration, phone and network connection, software installation, system access provisioning, etc.
• Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head and deputy head of IT.
• Responsible for documenting solutions in a knowledge base and providing basic user training to prevent recurring issues.
• Responsible for provisioning new employee on-boarding, for AD and business system user maintenance, password reset, lock and unlock user account, guide employee for access computer and FOVA system.
• In charge of meeting support, including internet conference meeting, internal meeting with HO.
• In charge of IT custody and storage room, equipment delivery process, logging into Finance fix asset system and IT resource system, as well as configuration database systems.
• Perform the tap backup rotation replacement, coordinate with service provider for taps transportation.
• In charge of invoice payment process, check the accounting detail and record correspondent invoice.
• In charge of printer maintenance, including toners replacement, paper stuck issues.
• Perform monitoring of IT events and incident, within the computer room environment, HO monitoring system, SOC monitoring system, HO incident system, change system.
• Perform year-end stocktaking of the IT assets.

Mandarin speaking IT Operator - The Skills You'll Need to Succeed:

• English & Chinese (Mandarin) - fluent both oral and written.
• Proven record of relevant experiences.
• Microsoft Server and Desktop operating systems (2019 Server, Win10/11)
• Core Microsoft Infrastructure technologies and solutions (Exchange, AD, WSUS, RDS, DFS)
• Systems Virtualization (VMware, vSphere, Hyper-V)
• Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO)
• Server hardware maintenance and troubleshooting
• Hardware firewalls and router configuration
• Switching (HP, Cisco, Juniper)
• System and network monitoring

Start date: ASAP

Working hours: 9am to 5pm