Mandarin speaking IT Operator - Banking

People First; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

People First is seeking a Mandarin-speaking IT Operator for an all-office-based role in London. You will support employees with desktop setup, account provisioning, and IT asset management while coordinating with vendors and internal teams.

Requirements include fluent Mandarin and English, prior IT helpdesk experience, and proficiency with AD/Exchange and server OS. Start ASAP, permanent role, 9am–5pm.

Qualifications

• Fluent in English and Mandarin, both written and spoken.
• Proven track record in IT helpdesk and user support.
• Experience with AD/Exchange and server OS.

Responsibilities

• Provide user support and desktop setup for employees.
• Manage service desk mailbox and ticketing including escalations to infrastructure/security/app teams.
• Document solutions in a knowledge base and train users to prevent recurring issues.
• Onboard new employees and maintain AD accounts and access to systems.
• Assist with meeting support and HO communications.
• Handle IT asset storage, asset tracking, and IT resource systems.
• Coordinate with service providers for asset-related tasks and invoices.
• Participate in year-end IT asset stocktaking.

Skills

Mandarin

English fluent

Helpdesk support

User account administration

IT assets management

Vendor coordination

IT operations monitoring

Meeting support

Tools

Active Directory

Exchange

WSUS

VMware

vSphere

Hyper-V

Veeam

Backup Exec

System Recovery

Endpoint Protection

LTO

HP switches

Cisco routers

Juniper switches

Job description

Ref 23521

The Skills You'll Need: Mandarin andEnglish fluent.Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring.

Your New Salary: Competitive Depending on experience

Fully office based

Start: ASAP

Permanent

Reports to: Deputy Head of IT

Mandarin speaking IT Operator - What You'll be Doing Each Day:

• Responsible for user support. Assisting employees with desktop setup, computer configuration, phone and network connection, software installation, system access provisioning, etc.
• Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head and deputy head of IT.
• Responsible for documenting solutions in a knowledge base and providing basic user training to prevent recurring issues.
• Responsible for provisioning new employee onboarding, for AD and business system user maintenance, password reset, lock and unlock user account, guide employee for access computer and FOVA system.
• In charge of meeting support, including internet conference meeting, internal meeting with HO.
• In charge of IT custody and storage room, equipment delivery process, logging into Finance fix asset system and IT resource system, as well as configuration database systems.
• Perform the tap backup rotation replacement, coordinate with service provider for taps transportation.
• In charge of invoice payment process, check the accounting detail and record correspondent invoice.
• In charge of printer maintenance, including toners replacement, paper stuck issues.
• Perform monitoring of IT events and incident, within the computer room environment, HO monitoring system, SOC monitoring system, HO incident system, change system.
• Perform year-end stocktaking of the IT assets.

Mandarin speaking IT Operator - The Skills You'll Need to Succeed:

• English & Chinese (Mandarin) - fluent both oral and written.
• Proven record of relevant experiences.
• Microsoft Server and Desktop operating systems (2019 Server, Win10/11)
• Core Microsoft Infrastructure technologies and solutions (Exchange, AD, WSUS, RDS, DFS)
• Systems Virtualization (VMware, vSphere, Hyper-V)
• Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO)
• Server hardware maintenance and troubleshooting
• Hardware firewalls and router configuration
• Switching (HP, Cisco, Juniper)
• System and network monitoring

Start date: ASAP

Working hours: 9am to 5pm

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.