Manager, Chief Control Office

HSBC; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global financial services firm is seeking a proactive Manager for their Chief Control Office. This hybrid role in London involves managing risk control assessments, coordinating internal reporting, and promoting operational risk awareness. Candidates should have knowledge of the Non-Financial Risk framework and strong analytical skills. This position supports diversity and inclusion within the workplace.

Qualifications

• Experience in operational risk and controls.
• Ability to present complex information clearly.
• Knowledge of Global Payment Solutions is advantageous.

Responsibilities

• Manage Risk Control Assessment processes.
• Coordinate internal event reporting.
• Support GPS risk Governance activities.

Skills

Knowledge of Non-Financial Risk framework

Excellent communication skills

Critical thinking skills

Ability to work independently

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Global Payment Solutions (GPS) is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country, regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

Europe GPS Chief Control Office (CCO) is a key part of the GPS business, responsible for working with Risk Owners, Control Owners, Risk Stewards, and the broader GPS & Line of Business teams to manage risk and controls within appetite, and to support continued growth and innovation across GPS in a controlled and sustainable manner.

Overview

We are looking for a proactive and diligent person to join this team in the role of Manager, Chief Control Office.

A move across the business allows you to continue to access tailored professional development opportunities and our fantastic benefits packages.

Responsibilities

• Managing Risk Control Assessment (RCA) processes on behalf of Risk Owners and Control Owners as requested (e.g., trigger event monitoring; stakeholder engagement; meeting organisation and outputs); engage Risk Stewards as required.
• Coordinating with relevant business teams to ensure the proper and timely recording and reporting of internal events, management self‑identified issues and their corresponding management action plans.
• Overseeing and driving the progress of issues and actions remediation through challenging owners to ensure due dates are met and issues fully mitigated.
• Working with control owners to propose and implement continuous control monitoring and arrange the regular and ad‑hoc reviews in response to the review findings, business initiatives and the update of Group policies and requirements.
• Supporting GPS risk Governance activities.
• Leading the review of emerging risks and issue read across.
• Promoting operational risk awareness, including briefing and training to staff, sharing of internal/external incidents, etc.
• Assisting in internal and external audits and 2LOD assurance review including the review of issues and actions prior to submitting to GIA for validation.
• Identifying and sharing non‑financial risk management best practice across CCO teams and business stakeholders.
• Proactively building and maintaining effective working relationships with all relevant colleagues and stakeholders across the three lines of defence to ensure the business remains within risk appetite.

Qualifications

• Knowledge and understanding of the Non‑Financial Risk framework.
• Experience of Global Payment Solutions would be advantageous.
• Understanding of operational risk and controls, preferably gained through experience in front‑line and risk roles.
• Excellent written and verbal communication skills with the ability to share and present complex information in a clear, concise, and accurate way.
• Experience of preparing content for presentation to governance forums and senior stakeholders.
• A good knowledge of HCIB and GPS, including products, services, systems & processes.
• Good understanding of audit or compliance activity.
• Critical thinking skills with ability to consider alternative and lateral solutions.
• An ability to prioritise and work independently under pressure within a team environment.
• Strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.

This is a hybrid role based in London; however, we will consider applicants from around the UK.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

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