Managed Print Engineer

Flotek Group Limited; Newport; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van

EMI Share Equity Scheme

Birthday leave

Life milestones leave

Give back day to charity

Perkbox discounts

Team events

Career progression opportunities

Job summary

Flotek Group Limited is seeking a Managed Print Engineer to join our installation and service team. You will deliver professional print solutions, maintain service benchmarks, and identify process improvements for partner sites.

You will work with the Managed Print Service Manager, troubleshoot issues, train end users, and document handovers to support teams. Travel across the UK and full UK driving licence are required; salary ranges depend on experience.

Qualifications

• Experience in a managed print delivery / service role in a technology business.
• Excellent communication skills and customer-focused approach.
• Strong fault diagnosis and hands-on troubleshooting ability.
• Willingness to travel to partner sites across the UK and hold a valid UK driving licence.

Responsibilities

• Report to the Managed Print Service Manager and stay updated on Flotek technologies.
• Deliver managed print installation projects on time and within budget.
• Communicate with clients and internal project managers; provide world-class service.
• Troubleshoot remotely and on-site; create and maintain project documentation.
• Provide product training to end users and internal teams; mentor junior engineers.

Skills

Managed print

CRM logging

Troubleshooting

Communication

Partner liaison

Travel UK

Tools

Konica Minolta

Lexmark

CRM software

Job description

Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role, you will work in close partnership with the Managed Print Service Manager, your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value.

Key Responsibilities

• Reporting to the Managed Print Service Manager
• Stay updated on industry trends and Flotek technologies
• Responsible for giving world-class service at all times
• Responsible for delivering your Managed Print installation projects on time and within budget
• Responsible for communicating with clients and internal project managers
• Hands-on and remote technical troubleshooting
• Creating and maintaining detailed project documentation to ensure effective handover to our support teams
• Deliver product training to end users as well as internally at Flotek
• Installation of 3rd party software applications to partner PC and server devices
• Ensure effectiveness of print management reporting applications at partner sites
• Mentor and support the growth of aspiring Managed Print Engineers

What we're looking for

• A positive attitude with a can do approach to everything!
• Excellent communication skills
• Previous experience in a managed print delivery / service role in a technology business
• Great technical ability to diagnose faults accurately and efficiently
• Experience in using a CRM to log installation / service notes
• Be partner focused to understand and identify user needs
• Experience of Konica Minolta and Lexmark desirable
• Excellent organisational skills and the ability to prioritise work effectively
• Excellent external partner liaison skills
• Ability to prioritise personal workload
• Happy to travel to partner sites over the UK
• Full UK Driving Licence

Benefits

Salary dependent on experience within range of £26,000 - £32,000 per annum

• Includes company van EMI Share Equity Scheme - own a slice of the 'Purple Pie'
• Day off for your birthday
• Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays
• Give back day to support your chosen charity
• Savings on gym memberships, shopping and other discounts available through Perkbox
• Variety of social events & team building opportunities are available
• Opportunities for professional development and career progression

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

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