Managed Print Engineer

Flotek; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van

Share equity scheme

Birthday off

Life milestone days off

Give back day

Perkbox discounts

Team events

Professional development

Career progression

Job summary

Flotek Group in Cardiff, UK, is seeking a Managed Print Engineer to join our print installation and service team. You will deliver professional print solutions, maintain service benchmarks, and identify opportunities for process improvements while collaborating with the Managed Print Service Manager.

The role requires hands-on troubleshooting, strong client communication, and the ability to travel to partner sites across the UK.

Qualifications

• Experience delivering managed print services in a technology business.
• Ability to diagnose faults accurately and efficiently.
• Experience using a CRM to log installation and service notes.
• Willingness to travel to partner sites across the UK.
• Full UK driving licence.

Responsibilities

• Report to the Managed Print Service Manager and stay updated on Flotek technologies.
• Deliver Managed Print installation projects on time and within budget.
• Communicate with clients and internal project managers.
• Troubleshoot technically both on-site and remotely.
• Create and maintain project documentation for handover to support teams.
• Deliver product training to end users and internal staff.
• Install 3rd party software on partner PCs/servers.
• Ensure print management reporting applications function effectively at partner sites.
• Mentor and support growth of junior Managed Print Engineers.

Skills

CRM experience

Managed print

Diagnostic skills

Vendor knowledge (Konica Minolta)

Vendor knowledge (Lexmark)

Strong communication

Travel readiness

Driving licence (UK)

Job description

Job Title: Managed Print Engineer

Location: Cardiff, Wales - Travel required

Salary: £26,000 - £32,000 per annum

Job Type: Full-time, Permanent

Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm)

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group, you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

About the Role:

As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role, you will work in close partnership with the Managed Print Service Manager, your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value.

Key Responsibilities:

• Reporting to the Managed Print Service Manager
• Stay updated on industry trends and Flotek technologies
• Responsible for giving world-class service at all times
• Responsible for delivering your Managed Print installation projects on time and within budget
• Responsible for communicating with clients and internal project managers
• Hands-on and remote technical troubleshooting
• Creating and maintaining detailed project documentation to ensure effective handover to our support teams
• Deliver product training to end users as well as internally at Flotek
• Installation of 3rd party software applications to partner PC and server devices
• Ensure effectiveness of print management reporting applications at partner sites
• Mentor and support the growth of aspiring Managed Print Engineers

What we're looking for:

• A positive attitude with a can do approach to everything!
• Excellent communication skills
• Previous experience in a managed print delivery / service role in a technology business
• Great technical ability to diagnose faults accurately and efficiently
• Experience in using a CRM to log installation / service notes
• Be partner focused to understand and identify user needs
• Experience of Konica Minolta and Lexmark desirable
• Excellent organisational skills and the ability to prioritise work effectively
• Excellent external partner liaison skills
• Ability to prioritise personal workload
• Happy to travel to partner sites over the UK
• Full UK Driving Licence

Benefits:

• Salary dependent on experience within range of £26,000 - £32,000 per annum
• Includes company van
• EMI Share Equity Scheme - own a slice of the "Purple Pie"
• Day off for your birthday
• Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays
• Give back day to support your chosen charity
• Savings on gym memberships, shopping and other discounts available through Perkbox
• Variety of social events & team building opportunities are available
• Opportunities for professional development and career progression

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Candidates with the experience or relevant job titles of Managed Print Engineer, Service Engineer, MPS Engineer, Field Engineer, Technical Engineer, Copier Engineer may also be considered for this role