Managed IT Services Field Engineer

Lancaster Resources; Belfast City District; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Lancaster Resources Ltd is seeking a proactive IT Services Field Engineer to audit, document and optimize IT infrastructure across a global customer base. The role blends onsite IT support, hardware/software troubleshooting and proactive site audits to ensure compliance with organisational standards.

The ideal candidate has 5+ years in IT support, strong Windows/AD/Office 365 knowledge, and a proven ability to manage audits and tasks across multiple sites, including Belfast.

Qualifications

• 5+ years of experience in IT support, service desk, or field support engineering.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals.
• Experience with onsite IT setup, troubleshooting, and hardware installation.
• Ability to work independently while managing multiple audit and support tasks.
• Excellent documentation and communication skills.
• Willingness to travel to different sites (valid driver's license required).
• Familiarity with IT asset management tools.
• Degree or diploma in IT, Computer Science, or related field (or equivalent experience).
• Basic knowledge of network diagrams, patch panels, and structured cabling standards.
• Combination of office work, on-site inspections across customer locations & remote work.
• Autonomy to plan and manage workload across customer sites, the Belfast office and remote administration where appropriate.
• Occasionally working after-hours during planned upgrades or audit tasks; this will be paid separately.

Responsibilities

• Conduct site audits to assess and document IT infrastructure.
• Provide onsite IT support and hardware/software troubleshooting.
• Collaborate across customer sites to ensure compliance with standards.
• Plan and manage workload across Belfast office and remote sites.
• Assist with upgrades during planned maintenance windows (paid separately).

Skills

IT support

Windows OS

Office 365

Active Directory

Networking basics

Documentation

Communication skills

Site auditing

Technical troubleshooting

Travel readiness

Education

Degree in IT

Tools

Asset management tools

Job description

We are supporting an established global business services organisation with the appointment of a Managed IT Services Field Engineer within its Telecoms and Managed IT Solutions division.

We are looking for a proactive IT Support Engineer with experience in site auditing to assess, document and optimise IT infrastructure across our customer base.

This role involves a combination of onsite IT support, hardware/software troubleshooting and site audits to ensure all systems comply with organisational standards and best practice.

Requirements

• 5+ years of experience in IT support, service desk, or field support engineering.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals.
• Experience with onsite IT setup, troubleshooting, and hardware installation.
• Ability to work independently while managing multiple audit and support tasks.
• Excellent documentation and communication skills.
• Willingness to travel to different sites (valid driver's license required).
• Familiarity with IT asset management tools.
• Degree or diploma in IT, Computer Science, or related field (or equivalent experience).
• Basic knowledge of network diagrams, patch panels, and structured cabling standards.
• Combination of office work, on-site inspections across customer locations & remote work
• Candidate will have autonomy to plan and manage their own workload across customer sites, the Belfast office and remote administration where appropriate.
• Occasionally working after-hours during planned upgrades or audit tasks; this will be paid separately.

Lancaster Resources Ltd is operating as an employment agency for this opportunity. Applications will be considered fairly and objectively, based on relevant skills, experience and suitability for the position. By submitting your application, you agree to the use of your personal data in line with our Privacy Policy and applicable data protection legislation. We are committed to equality of opportunity and do not discriminate on the grounds of age, gender, disability, race, religion or belief, sexual orientation, or any other protected characteristic. Should you require any reasonable adjustments at any stage of the recruitment process, please inform us.