Major Loss Adjuster - Marine (Cargo)

American International Group; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Major Loss Adjuster specializing in Marine claims. In this role, you will navigate complex claims processes, ensuring timely resolutions while maintaining high standards of customer service. Your expertise will be crucial in analyzing claims trends and providing guidance to junior team members. Enjoy a collaborative environment that prioritizes in-person teamwork and offers a comprehensive benefits package focused on your health and professional development. If you are passionate about making a difference in the insurance industry, this opportunity awaits you.

Benefits

Health benefits

Financial security programs

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• Experience in handling Marine claims, particularly Cargo.
• Strong communication skills for client presentations.

Responsibilities

• Handle Marine claims from notification to resolution.
• Maintain relationships with underwriters and clients.

Skills

Marine claims handling

Communication skills

Legal and regulatory knowledge

Stakeholder management

Data analysis

Tools

Microsoft applications

Market IT systems

Job description

Major Loss Adjuster - Marine (Cargo) page is loaded

Major Loss Adjuster - Marine (Cargo)

Apply locations London time type Full time posted on Posted Yesterday job requisition id JR2501445

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world-class team.

As a Major Loss Claims Adjuster, you will handle marine claims with varying complexity, with a greater focus on Major loss files. Responsibilities include starting from first notification through policy & legal liability assessment, quantum analysis, to timely and accurate resolution, while mitigating indemnity and expense exposure. You will communicate developments and outcomes to all key stakeholders (internal and external) and provide high-quality customer service in accordance with claims handling best practices and legal, regulatory, and compliance standards.

Your contribution at AIG

As a Senior Claims professional, you are respected for your deep technical expertise. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk-oriented mindset. You take ownership of key outcomes.

Responsibilities:

• Communicate broadly with internal and external stakeholders as required.
• Contribute to maintaining best practice procedures for Marine claims, aligned with global standards.
• Handle Marine claims within your authority limits.
• Provide claims trend analysis feedback to the team and stakeholders.
• Establish and maintain strong relationships with underwriters, clients, brokers, and other relevant parties.
• Attend claims reviews and travel as necessary.
• Support senior Grade 22 Major Loss Adjusters in managing larger, complex claims when needed.
• Provide technical guidance and coaching to junior team members.
• Assist the UK Head of Marine Claims with performance tasks and reporting.
• Support ad-hoc projects for the team and management.
• Help manage operational relationships and quality assurance issues with Shared Services.
• Oversee TPA performance and management.
• Deliver training and presentations to internal and external audiences to demonstrate thought leadership.

What we are looking for

• Experience handling Marine claims, particularly Cargo, with beneficial experience in Fine Art and Specie; other marine claims experience is also considered.
• Knowledge of Marine policy language for accurate interpretation.
• Experience managing lawyers, surveyors, experts, and legal expenses.
• Strong communication skills for client and stakeholder presentations.
• Good understanding of legal, regulatory, and litigation procedures specific to Marine claims.
• Ability to work effectively within a team environment.
• Proficiency with market IT systems and Microsoft applications.
• Proactive in identifying process improvements and capable of executing transformation projects.

We value in-person collaboration at AIG, which is why team members are primarily in the office to foster effective teamwork and a supportive environment.

Enjoy benefits that take care of what matters

Our Total Rewards Program offers comprehensive benefits focusing on health, wellbeing, financial security, and professional development, designed to support you and your family.

Reimagining insurance to make a bigger difference to the world

AIG is a global leader in insurance solutions, committed to innovation and supporting communities. We invest in our people through continuous learning and foster a culture that celebrates diversity and inclusion.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or other protected categories. Reasonable accommodations are available for applicants with disabilities. Please contact [e-mail] for assistance.

Functional Area: CL - Claims, AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

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