Claims Adjuster

Parsyl; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dedicated Claims Adjuster to enhance client experiences through the claims process. This role emphasizes collaboration, meticulousness, and customer focus, ensuring efficient handling from First Notice of Loss to settlement. With a hybrid working environment, you will engage with diverse teams, optimize internal processes, and contribute to innovative risk management solutions. If you have a passion for claims handling and a desire to make a difference in the insurance sector, this opportunity is perfect for you.

Benefits

Competitive Salary

Stock Options

Pension Contributions

Health Benefits

Paid Time Off

Career Growth Opportunities

Education Opportunities

Qualifications

• Minimum five years in claims handling, including two in complex claims.
• Excellent communication and organizational skills.

Responsibilities

• Deliver exceptional customer service from FNOL to claim closure.
• Investigate, adjust, and settle cargo and logistics claims.

Skills

Claims Handling

Communication Skills

Organizational Skills

Time Management

Collaboration

Spanish Language

Job description

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About Parsyl

Parsyl is an insurer of complex supply chain risks that uses enhanced data and technology to better understand, price, and mitigate risk. Parsyl offers its customers more tailored underwriting, a better claims experience, and insights-based risk management that reduces waste and saves money.

Parsyl operates in the US and London insurance markets through a Managing General Underwriter (MGU) and its own managed syndicate at Lloyd’s of London, which it utilizes to lead one of the largest marine cargo consortia in the London market. It has over 20 providers of third-party capacity across its operations, including delegated underwriting, reinsurance, and capacity providers at Lloyd’s.

Parsyl has experienced significant growth by insuring underserved food, beverage, and pharmaceutical commodities in marine cargo. It combines new data sources and modern technology with traditional underwriting expertise to help clients build resilient supply chains. Parsyl offers a full suite of cargo insurance solutions, including Cargo and Stock Throughput, Shipper’s Interest, Cargo Legal Liability, and Warehouse Legal Liability.

Based in Denver, CO, and London, England, Parsyl is committed to innovation and customer service.

What You'll Do

As a Claims Adjuster, you will support clients throughout the claims process, from First Notice of Loss (FNOL) to settlement, including recovery and subrogation efforts. The role involves collaboration across teams, excellent communication skills, meticulousness, process orientation, and a customer-focused mindset. You will report to the Director of Claims. This is a UK-based position with a hybrid working environment.

Key Responsibilities

• Cargo and Logistics Claims:
• Deliver exceptional customer service from FNOL to claim closure.
• Investigate, adjust, and settle cargo and logistics claims.
• Support recovery, subrogation, and salvage operations.
• Represent Parsyl in broker and client engagement.
• Manage claims and act as the primary contact during the claim lifecycle.
• Oversee a network of TPAs, surveyors, and legal professionals.
• Internal Process Optimization:
• Analyze and improve internal processes for efficiency and accuracy.
• Prepare monthly reports for stakeholders.
• Identify trends in claims with Data and Partnerships teams.

Requirements

Experience and Skills:

• Minimum five years in claims handling, including at least two in complex claims.

Skills:

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to work collaboratively and ask questions to understand complex risks.

Bonus Skills:

• Additional language skills, especially Spanish.
• Experience in marine cargo claims.
• Previous work with insurtech companies.

Benefits

Competitive salary, stock options, pension contributions, health benefits, paid time off, and opportunities for career growth and education.