Claims Handler - Marine

ZipRecruiter; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Case Handler to join their Cargo Casualty Management team in Southeast London. This role offers a unique opportunity for individuals with a maritime background to leverage their expertise in handling marine casualties on behalf of global cargo insurers. The ideal candidate will possess a strong understanding of marine liability and cargo claims processes, alongside exceptional communication and analytical skills. Join a collaborative team dedicated to ensuring thorough investigations and maintaining high standards in case management, while contributing to process improvements.

Qualifications

• Background in marine insurance, P&I, maritime law, or seafaring.
• Strong written and verbal communication skills are essential.

Responsibilities

• Handle marine casualty cases for international cargo insurers.
• Investigate and assess the cause and liability of marine incidents.

Skills

Marine insurance knowledge

Maritime law understanding

Analytical skills

Communication skills

Problem-solving

Education

Degree in maritime studies or law

Professional qualification in marine insurance

Job description

Job Description

A respected international firm specialising in marine insurance services is seeking a Case Handler to join their Cargo Casualty Management (CCM) department based in Southeast London. This is a unique opportunity for someone with a maritime background - ideally from a P&I Club, legal, marine insurance, average adjusting, or seafaring environment - to apply their specialist knowledge in the investigation and handling of marine casualties on behalf of cargo insurers worldwide.

Key Responsibilities:

• Handle a variety of marine casualty cases, primarily on behalf of international cargo insurers

• Investigate and assess the cause, liability, and quantum of marine incidents

• Liaise with surveyors, shipowners, insurers, lawyers, and other stakeholders

• Draft reports, correspondence, and case summaries with clarity and accuracy

• Maintain case files, ensuring documentation is thorough and compliant

• Contribute to internal knowledge sharing and process improvement

Requirements:

• Background in marine insurance, P&I, maritime law, average adjusting, or seafaring

• Understanding of marine liability and cargo claims processes

• Strong written and verbal communication skills

• Ability to manage multiple case files and deadlines simultaneously

• Analytical mindset with a problem-solving approach

• Collaborative attitude and ability to integrate into a multidisciplinary team