Major & Complex Loss- Senior Loss Adjuster

Crawford & Company; Greater London; Hybrid; GBP 55,000 - 80,000; Full time

Job summary

Crawford & Company in London seeks a Major & Complex Loss Adjuster to manage a portfolio of large commercial claims (>£100k) from a home-based base with regular regional travel.

The role demands foresight, ambition and tenacity, with opportunities to collaborate with Casualty/Liability teams and external partners to deliver exceptional service and maintain client SLAs.

Qualifications

• ACILA or similar with the desire to continue learning and /or full qualifications.
• Extensive knowledge of FSA procedures and TCF initiatives.
• Extensive technical knowledge within the adjusting arena at a complex loss level.
• Understanding of Client SLA compliance/productivity/quality requirements.
• Able to embrace technology and be proficient in MS Office.
• Ability to influence key personnel to give the product a competitive edge.
• Inspire others to deliver excellent service across diverse environments.
• Sound understanding of financial aspects and ability to lead to targets.
• Full UK driving licence and willingness to travel regionally.

Responsibilities

• Deliver high-quality, professional service to clients with an active caseload of predominantly commercial claims over 100k, including material damage and business interruption.
• Collaborate with other business streams and third parties to ensure thorough investigations and timely, compliant delivery.
• Promote Crawford & Company’s ways of working and manage high-profile, high-value incidents with foresight and tenacity.

Education

ACILA or similar with the desire to continue learning and /or full qualifications

Job description

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working

Qualifications

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage

A desire to deliver excellent service