Major & Complex Loss- Senior Loss Adjuster

Crawford; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Crawford are recruiting for a Major & Complex Loss Adjuster. The role is home-based with regular regional travel and occasional overnight stays depending on location.

You will handle an active caseload of predominantly commercial claims over 100k in value, involving material damage and business interruption, working with casualty/liability teams and government/emergency services as needed. Successful candidates will have senior adjusting experience, a strong grasp of FSA/TFC requirements, and

Qualifications

• Senior adjuster experience in major/complex losses
• Strong knowledge of FSA procedures and TCF initiatives
• Ability to manage high-value commercial claims over 100k
• Proven ability to interact with clients and third parties to secure results
• Willingness to travel regionally and stay away when required

Responsibilities

• Manage an active caseload of predominantly commercial claims over 100k in value
• Lead investigations with a partnership approach across business streams
• Promote Crawford ways of working and deliver high-quality service
• Inspire colleagues to achieve targets and maintain strong client relationships

Skills

ACILA or similar

FSA procedures & TCF

Complex loss expertise

Client SLA compliance

MS Office proficiency

Influence/key personnel

Leadership/inspiration

Financial awareness

UK driving licence & travel

Education

ACILA or similar qualification (desire to continue learning)

Tools

MS Office Suite

Job description

United Kingdom and 1 more (Remote)

Job Info

• Job Identification 5421
• Posting Date 11/02/2026, 02:47 PM
• Job Schedule Full time
• Locations GB The Hallmark Building , London, EC3M 5JE, GB (Remote)

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working

Qualifications

Ideally a recognised name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage