Major & Complex Loss- Adjuster

Crawford & Company; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

Crawford & Company is seeking an experienced Major & Complex Loss Adjuster to handle large commercial claims (over 100k) with a focus on property and business interruption. The role is home-based with regular regional travel and occasional overnight stays depending on location.

You’ll work closely with a multidisciplinary team to investigate complex losses, maintain client SLA standards, and advocate Crawford & Company’s approach to service excellence.

Qualifications

• ACILA or similar with the desire to continue learning and/or full qualifications.
• Extensive knowledge and understanding of FSA procedures and TCF initiatives.
• Extensive technical knowledge within the adjusting arena at a complex loss level.
• Understanding of Client SLA compliance/productivity/quality requirements.
• Able to embrace technology and be proficient in MS Office suite.
• The ability to influence key personnel as to give the product a competitive edge.
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments.
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required.
• A high achiever, capable to presenting the product to its best advantage.
• A desire to deliver excellent service.

Responsibilities

• Manage an active caseload of predominantly commercial claims over 100k in value, including material damage and business interruption matters.
• Collaborate with Casualty/Liability team and local government and emergency services to deliver high-quality service.
• Promote the company and act as an ambassador of our ways of working.
• Travel regionally as required and maintain professional standards and DBS integrity as needed.

Skills

Leadership

Detail oriented

Investigative mindset

Stakeholder management

Education

ACILA or similar

Tools

MS Office

Driving licence

Job description

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working.

Qualifications

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage
• A desire to deliver excellent service

Due to the nature of our work, this role is subject to a satisfactory DBS check