Major & Complex Loss- Adjuster

Crawford; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Crawford is seeking a Major & Complex Loss Adjuster to work from home with regular regional travel in the UK. You will oversee a portfolio of commercial claims over 100k, including material damage and business interruption, and collaborate with cross-functional teams and external partners.

The role requires extensive technical knowledge, a strong client focus, and the ability to lead and inspire others while delivering outstanding service across diverse commercial environments.

Qualifications

• ACILA or equivalent professional qualification with a commitment to ongoing learning.
• Extensive knowledge of FSA procedures and TCF initiatives.
• Extensive technical knowledge in complex loss adjustments.
• Understanding of Client SLA compliance, productivity and quality requirements.
• Proficiency in MS Office suite.
• Ability to influence key personnel and deliver a competitive edge.
• Ability to inspire others to deliver excellent service across diverse commercial environments.
• Sound understanding of financial aspects and ability to lead others to achieve targets.
• Full UK driving licence and willingness to travel to regional offices.
• High achiever with ability to present the product to its best advantage.

Responsibilities

• Deliver high quality, professional service to clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption.
• Collaborate with Casualty/Liability team or local government and emergency services.
• Promote our business and be an advocate of our ways of working.
• Handle large property or complex claims and manage high profile/high value incidents.

Job description

• Locations GB The Hallmark Building , London, EC3M 5JE, GB (Remote)

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working.

Qualifications

Ideally a recognised name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage

Due to the nature of our work, this role is subject to a satisfactory DBS check