Domestic Major Loss Adjuster

Indesure Recruitment; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private healthcare plan

Employee Assistance Programme

Flexible working options

Bonus scheme

Access to training with 15,000+ courses

Job summary

A leading recruitment firm is seeking a Domestic Major Loss Adjuster to manage high-value domestic loss cases exceeding £100,000. The role requires excellent negotiation and communication skills, working closely with a dedicated team while offering a healthy work/life balance. The candidate should have a Full UK Driving Licence and preferably be pursuing CILA qualifications. This position includes competitive perks like a healthcare plan and flexible working options.

Qualifications

• Experience in handling complex domestic losses exceeding £100,000 or strong ambition to progress.
• Access to training specific to company standards.
• Ability to coordinate with various stakeholders effectively.
• CILA status or working towards qualification preferred.
• Familiarity with Apple software such as iPads or tablets.
• Access to Company University with 15,000+ on-demand courses and formal education opportunities.

Responsibilities

• Manage high-value domestic loss cases over £100,000.
• Coordinate with policyholders, insurers, and contractors to negotiate settlements.
• Work collaboratively within a dedicated team.
• Work collaboratively with a team to provide top-notch service and solutions.

Skills

Excellent communication and negotiation skills

Expertise in handling complex domestic losses

Full UK Driving Licence

Familiarity with Apple software

Technical proficiency with Apple iPad

Education

CILA status or working towards qualification

Tools

Apple iPad

Company University access

Job description

Salary

Competitive, based on skills, experience, and qualifications

Location

London, Southeast Coast, and Kent

Role Overview

We have a fantastic opportunity for a Domestic Major Loss Adjuster to join a global business. In this role, you will manage major and complex domestic loss cases exceeding £100,000. You will work closely with internal and external specialists, requiring expert negotiation skills, strategic thinking, and clear communication. This position offers a healthy work/life balance with a mix of home and office-based working and dedicated technical and managerial support.

Key Responsibilities

• Lead the management of high-value domestic loss cases.
• Coordinate with policyholders, insurers, contractors, and other stakeholders.
• Ensure clear and effective communication to explain complex details and negotiate settlements.
• Work collaboratively with a team to provide top-notch service and solutions.

Team & Structure Highlights

• Ring-Fenced Team: Work within a dedicated DM team on hourly chargeable rates, a unique approach in the industry.
• Strong Support: Each Loss Adjuster is assigned an Executive; no claim is handled alone.
• Caseloads: Typically 40 - 45 major loss claims per year.
• Progression & Development: Structured progression programs, actively supporting CILA qualifications and technical growth.
• Bonuses & Recognition: A lucrative bonus scheme rewards high performance.

Essential Skills & Qualifications

• Full UK Driving Licence for necessary travel.
• Excellent communication and negotiation skills.
• Experience in handling complex domestic losses exceeding £100,000, or strong ambition to progress to this level.
• CILA status or working towards qualification is preferred, but candidates with strong technical and communication skills are welcome.
• Familiarity with Apple software such as iPads or other tablets.
• Comprehensive training specific to company standards.
• Access to Company University with 15,000+ on-demand courses and formal education opportunities.
• Company Car Scheme or cash allowance.
• Flexible working options.

Health & Support

• Private healthcare plan, including pre-existing conditions.
• Employee Assistance Programme.
• Life assurance and Group Income Protection.

Other Perks

• Voluntary benefits: dental cover, cycle to work scheme, season ticket loan, wellness and digital GP applications.
• Discounts on various products and services.

If you’d like to discuss this role further, please get in touch today!