Major & Complex Loss - Senior Loss Adjuster

Crawco; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Crawford & Company in Birmingham, United Kingdom, is seeking an experienced Major & Complex Loss Adjuster to manage a portfolio of commercial claims over 100k.

The role is home-based with regular regional travel and occasional overnight stays, requiring foresight, ambition and tenacity to deliver high-quality service. You will work with cross-functional teams and external partners to resolve complex losses.

Qualifications

• Experience at senior adjusting level with complex losses.
• Extensive knowledge of FSA procedures and TCF.
• Ability to lead teams and manage key client relationships.
• Full UK driving licence and willingness to regional travel.

Responsibilities

• Manage an active caseload of predominantly commercial claims over 100k in value.
• Collaborate with third parties and other teams to resolve complex losses.
• Promote Crawford & Company and deliver exceptional client service.
• Lead others to achieve targets and maintain high professional standards.

Skills

FSA procedures

TCF initiatives

Complex loss knowledge

Influence stakeholders

Travel readiness

UK driving licence

Education

ACILA or similar qualifications

Tools

MS Office

Job description

Birmingham, United Kingdom

Job Info

• Job Identification 2023-22397
• Posting Date 09/07/2026, 08:58 AM
• Job Schedule Full time
• Locations Eleven Brindley Place, Birmingham, B1 2LP, GB

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working.

Qualifications

Ideally a recognised name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

If you have an accommodation need, please [e-mail] soon as possible to make any reasonable adjustments.