Major & Complex Loss - Senior Loss Adjuster

Offres d’emploi Crawford - Mondiales; Birmingham; Remote; GBP 60,000 - 90,000; Full time

Job summary

Crawford & Company—a leading claims management provider—seeks a Major & Complex Loss Adjuster for a home-based role with regular regional travel across the United Kingdom. You will handle large commercial claims, including property damage and business interruption, working with cross-functional teams to deliver high-quality outcomes.

Ideal candidates bring senior adjusting experience, strong analytical skills, and the ability to lead and mentor others while representing Crawford & Company with

Qualifications

• ACILA or similar qualifications and willingness to continue learning
• Extensive knowledge of FSA procedures and TCF initiatives
• Extensive technical knowledge in complex loss adjusting
• Understanding of client SLA, compliance, productivity and quality requirements
• Proficiency with MS Office suite
• Ability to influence key personnel to gain competitive edge
• Ability to inspire others to deliver excellent service across diverse environments
• Sound understanding of financial aspects and ability to lead teams to targets
• Full UK driving licence and willingness to travel to regional offices

Responsibilities

• Manage an active caseload of predominantly commercial claims over 100k in value, including material damage and business interruption
• Collaborate with Casualty/Liability team and local government and emergency services as needed
• Present Crawford & Company capabilities to clients and promote the company’s ways of working
• Demonstrate foresight, ambition and tenacity to achieve successful outcomes for high-profile incidents

Skills

ACILA or similar

FSA procedures/TCF knowledge

Technical complex loss knowledge

MS Office proficiency

UK driving licence

travel readiness

Tools

MS Office

Job description

Birmingham, United Kingdom

Job Info

• Job Identification 2023-22397
• Posting Date 09/07/2026, 08:58 AM
• Job Schedule Full time
• Locations Eleven Brindley Place, Birmingham, B1 2LP, GB

Job Description

Our Major and Complex Loss teams are at the heart of our business: Managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within our business and with our clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working.

Qualifications

Ideally a recognised name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

• ACILA or similar with the desire to continue learning and /or full qualifications
• Extensive knowledge and understanding of FSA procedures and TCF initiatives
• Extensive technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Able to embrace technology and be proficient in MS office suite
• The ability to influence key personnel as to give the product a competitive edge
• Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
• A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets.
• A full UK driving licence, with the willingness to travel to regional offices when required
• A high achiever, capable to presenting the product to its best advantage

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

If you have an accommodation need, please [e-mail] soon as possible to make any reasonable adjustments.