Major Account Manager

GAP Group; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous holidays

Life Assurance

Health & Wellness Support

Job summary

GAP Hire Solutions is seeking a strategic Major Account Manager to grow revenue across key customer accounts. You will manage relationships with senior decision-makers, identify opportunities, and deliver sustainable growth across multiple divisions.

The role requires extensive UK travel, strong commercial awareness and the ability to influence stakeholders at all levels. Midlands-based with support from GAP’s nationwide operations and teams.

Qualifications

• Significant experience in major/national account management or senior sales.
• Proven track record of developing key customer relationships and delivering revenue growth.

Responsibilities

• Manage and grow a portfolio of Major Account customers to maximise revenue and retention.
• Build relationships with key decision-makers across customer organisations.
• Identify new business opportunities and increase customer spend across GAP's products and services.
• Conduct regular customer visits, account reviews and presentations for long-term partnerships.
• Collaborate with operational, commercial and regional teams to deliver excellent service.

Skills

Major Account Management

Stakeholder engagement

Tools

Microsoft Office

CRM systems

Job description

Major Account Manager

Are you a strategic relationship builder with a passion for driving growth across key customer accounts?

At GAP Hire Solutions, we're looking for an ambitious and commercially focused Major Account Manager to join our expanding Major Accounts team. This is a high-profile role responsible for developing and growing relationships with some of GAP's most important customers, identifying new opportunities, and delivering sustainable revenue growth across multiple divisions.

Working closely with senior decision-makers, operational teams and internal stakeholders, you'll play a key role in strengthening strategic partnerships and ensuring GAP remains the supplier of choice. Backed by the UK's leading equipment hire provider, you'll have the support, resources and autonomy needed to make a real impact.

Ideally, you'll be based in the Midlands and be willing to travel extensively throughout the UK.

What You'll Be Doing

• Managing and growing a portfolio of Major Account customers to maximise revenue, profitability and retention
• Building strong relationships with key decision-makers across customer organisations
• Identifying new business opportunities and increasing customer spend through GAP's full range of products and services
• Conducting regular customer visits, account reviews and presentations to support long‑term partnerships
• Working collaboratively with operational, commercial and regional teams to deliver outstanding customer service and account performance
• Supporting tenders, contract negotiations and strategic account plans
• Monitoring account performance and providing accurate forecasts, reports and market insights
• Representing GAP professionally across customer meetings, industry events and networking opportunities.

What We're Looking for

• Significant experience in Major Account Management, National Account Management, Business Development or a senior sales role
• A proven track record of developing key customer relationships and delivering revenue growth
• Strong commercial awareness with the ability to identify and convert new business opportunities
• Experience engaging and influencing stakeholders at all levels, including senior decision-makers
• Excellent communication, presentation and negotiation skills
• Strong organisational skills and the ability to manage multiple priorities and projects
• Proficiency in Microsoft Office and CRM systems
• Full UK Driving Licence (essential)
• Experience within the hire, construction, infrastructure or industrial sectors would be advantageous

About GAP and What We Offer

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider - supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Pumps, Power and Environmental, and Event Services.

As a family‑run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long‑term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands‑on or customer‑focused, there's a place for you at GAP where your work makes a difference.

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.