Customer Hire and Sales Coordinator

GAP Group Ltd.; Wellingborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank

Buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness

Job summary

GAP Group Ltd. is seeking a Customer Hire and Sales Coordinator to be based on the hire desk in our customer office.

This fast-paced role involves ensuring efficient workflows between our Major Account customers and GAP Group, with emphasis on meeting customer requirements and driving service quality. You will manage customer queries, liaise with gaps across depots to ensure needs are met, and identify opportunities for sales growth.

Qualifications

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

Responsibilities

• Handle customer queries and coordinate with GAP Group depots to meet customer requirements.
• Identify opportunities for sales growth and upsell where appropriate.
• Manage invoice and credit queries and ensure accurate data handling.
• Collate weekly KPI data and produce performance reports when required.

Skills

Customer service

Fast-paced environment

MS Office

Driver's licence

Job description

2-26 Rixon Road, Finedon Industrial Estate, Wellinborough, NN8 4BB

Location

Requester

Number of positions to be provided

1

Contract hours

37.75

About the role

The Role

Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.

About You

Successful applicants should demonstrate the following:

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

About Us

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER