Maitre d’ & Guest Experience Leader

The Wolseley; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Restaurant discount across Wolseley集团

Voucher incentive up to £100

Maternity and paternity leave

Mental health counselling

Wagestream earned wages

Training calendar with masterclasses

Job summary

The Wolseley, an iconic all-day café-restaurant on Piccadilly, seeks a dedicated Maitre d’ to oversee table allocations across all sections and ensure smooth service for walk-ins and bookings. You will anticipate guests’ needs, communicate special requests swiftly to floor and kitchen, and play a key role in building a loyal regular customer base with warm, personalised service.

Join a culture that promotes from within and offers a generous staff discount, health benefits, and progressive perks

Qualifications

• Experience in high-end dining or hospitality preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Take responsibility for a smooth table allocation for both walk-ins and bookings in all restaurant sections, managing turn times effectively.
• Anticipate guests’ needs, timely communicating any special requests to floor and kitchen – be proud to coordinate all departments!
• Contribute to building a regular customer base, warmly engaging with guests from door to table and beyond - you are our greatest asset!

Skills

Table management

Guest services

Communication

Team coordination

Job description

The Wolseley, an iconic all-day café-restaurant on Piccadilly, seeks a dedicated Maitre d’ to oversee table allocations across all sections and ensure smooth service for walk-ins and bookings. You will anticipate guests’ needs, communicate special requests swiftly to floor and kitchen, and play a key role in building a loyal regular customer base with warm, personalised service.

Join a culture that promotes from within and offers a generous staff discount, health benefits, and progressive perks