Maitre d' - Guest Experience Lead

The Wolseley Hospitality Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous staff discount across our 
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Incentives up to £100 in vouchers

Enhanced maternity and paternity leave

Group-wide mental health support

Wagestream access

Diverse training calendar

Job summary

The Wolseley Hospitality Group is seeking a Maitre d’ to lead guest experiences at Colbert in Chelsea. You will take responsibility for smooth table allocations for walk-ins and bookings, ensuring efficient turn times across restaurant sections.

Anticipate guests’ needs, communicate special requests to floor and kitchen, and coordinate across departments to exceed expectations. You will help build a regular customer base by warmly engaging with guests from door to table and beyond.

Qualifications

• Experience in high-end hospitality is not explicitly stated in the text.
• Customer service excellence and guest handling are implied through the role description.

Responsibilities

• Take responsibility for a smooth table allocation for both walk-ins and bookings in all restaurant sections, managing turn times effectively.
• Anticipate guests’ needs, timely communicating any special requests to floor and kitchen – coordinate all departments.
• Contribute to building a regular customer base, engaging with guests from door to table and beyond.

Job description

The Wolseley Hospitality Group is seeking a Maitre d’ to lead guest experiences at Colbert in Chelsea. You will take responsibility for smooth table allocations for walk-ins and bookings, ensuring efficient turn times across restaurant sections.

Anticipate guests’ needs, communicate special requests to floor and kitchen, and coordinate across departments to exceed expectations. You will help build a regular customer base by warmly engaging with guests from door to table and beyond.