Maître d' Elite: Lead Luxury Dining Team

Grantley Hall Group Limited; Ripon; On-site; GBP 3,100 - 3,700; Full time

Benefits offered by this job

Monthly service charge

Job summary

Grantley Hall is seeking a Head Waiter for Fletchers Restaurant. You will lead and develop the front‑of‑house team, ensuring flawless service to match Forbes and Michelin expectations. The role requires a customer‑first mindset and exceptional wine and etiquette knowledge.

Based at Grantley Hall, you will coordinate with kitchen, bar and spa, manage guest requests and oversee serviceware inventories. A flexible schedule with evenings, weekends and holidays is required to maintain luxury service

Qualifications

• Minimum of 3 years’ experience in a senior waiting or maître d’ role within luxury dining.
• Proven leadership with a track record of high-performing teams.
• Extensive knowledge of food and beverage service standards, wine service and etiquette.
• Flexible to work evenings, weekends and public holidays as required by the hospitality calendar.

Responsibilities

• Lead, coach and schedule the front‑of‑house team to ensure seamless, high‑standard service.
• Maintain the highest standards of presentation, hygiene and guest experience in line with Forbes Travel Guide and Michelin expectations.
• Coordinate closely with the kitchen, bar and spa teams to manage flow and bespoke dining experiences.
• Handle guest enquiries, complaints and special occasions professionally.
• Oversee inventory of serviceware, linens and consumables, ensuring optimal stock levels and cost control.
• Conduct regular training sessions, performance reviews and briefings, fostering continuous improvement and curiosity among staff.
• Uphold Grantley Hall’s commitment to diversity, honesty and clear communication, encouraging team members to share ideas and feedback.

Skills

Leadership

Customer-first service

Wine service

Communication

Job description

Grantley Hall is seeking a Head Waiter for Fletchers Restaurant. You will lead and develop the front‑of‑house team, ensuring flawless service to match Forbes and Michelin expectations. The role requires a customer‑first mindset and exceptional wine and etiquette knowledge.

Based at Grantley Hall, you will coordinate with kitchen, bar and spa, manage guest requests and oversee serviceware inventories. A flexible schedule with evenings, weekends and holidays is required to maintain luxury service