Maintenance Team Manager - Dorset

Haven Holidays; Beaminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

Haven Holidays is seeking a Maintenance Manager to lead our facilities and maintenance hub, driving safe, efficient, and welcoming operations for guests and staff. You will steer performance, manage budgets, mentor the team, and coordinate with external contractors to keep assets at peak condition.

The role requires strong leadership, excellent communication, and a hands-on approach to problem solving in a fast-paced environment, with flexibility to work evenings and weekends as needed.

Qualifications

• Strong leadership and communication skills.
• Proven experience in facilities/maintenance management.
• Experience budgeting and managing contractors.
• Ability to work in a fast-paced environment with attention to detail.
• Commitment to health and safety regulations.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Team Leadership

Guest Experience

Performance Management

Resource Management

Compliance and Safety

Problem Solving

Training and Development

Job description

Join our One Great Team here at Haven as a Maintenance Manager, where you'll steer our maintenance operations, ensuring our facilities are safe, efficient, and welcoming for both our team and guests., As the Maintenance Manager, you'll be at the heart of an energetic Facilities & Maintenance Hub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional maintenance operations for our facilities, continuously improving efficiency, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, with a track record of managing operations and overseeing external contractors.

• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.