Maintenance Surveyor

gentoo; Sunderland; Hybrid; GBP 33,000; Full time

Job summary

An established industry player in the housing sector is seeking a dedicated Maintenance Surveyor to join their Property Maintenance team. This role offers the opportunity to make a tangible impact by ensuring homes are safe and free from damp and mould. You will investigate issues, provide expert advice, and coordinate repairs, all while working in a supportive environment that values your contributions. With a focus on customer care, this position not only enhances your professional skills but also plays a crucial part in addressing housing challenges in the community. Join a team that prioritizes quality living for all.

Benefits

31 days annual leave

Early finish on Fridays

Flexible working arrangements

Free Health Cash Plan

Access to private healthcare

Competitive pension scheme

Salary sacrifice electric vehicle scheme

Enhanced family-friendly leave

Car mileage allowance

Life assurance cover

Qualifications

• Full UK Driving Licence is required.
• Knowledge of Building and Planning Regulations is essential.

Responsibilities

• Conduct property inspections focusing on damp and mould.
• Raise maintenance work orders ensuring timely completion.

Skills

Damp and mould identification

Customer service

Organizational skills

Technical skills

Negotiation skills

Education

ONC/HNC in Construction

Asbestos Awareness

Tools

Damp meter

Handheld devices

Job description

We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of pounds every year to keep our existing homes safe and decent. We also play our part in helping to address the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us in achieving our vision.

Salary:

£32,976.00

Job Description:

Are you ready to make a real impact in the housing sector? Join our Property Maintenance team at Gentoo as a Maintenance Surveyor (internally known as Property Inspector) within our Damp and Mould team.

We are dedicated to supporting our customers to live in safe, healthy homes, and ensuring reports of damp or mould are dealt with efficiently and effectively. We are looking for someone with expertise in identifying the causes of damp and mould, who can confidently recommend solutions and take action to resolve issues.

As a key player in our Repairs service, you'll investigate reports of damp and mould, understand their causes, provide advice to our customers, and raise repair orders to keep their homes safe and comfortable.

Training will be provided on our IT systems used for completing reports from inspections and on our damp meter used by surveyors.

A full UK driver's license is required for this position.

The role is subject to a basic DBS check paid for by Gentoo.

Key responsibilities include:

• Conduct detailed property inspections focusing on damp and mould, identify causes, and recommend effective, cost-efficient repairs or solutions. Provide guidance and information to customers as needed.
• Identify potential asbestos-containing materials on-site, coordinate asbestos survey requests, and analyze results before issuing work or permissions.
• Raise maintenance work orders (internal and subcontracted) with relevant SOR, ensuring accurate recording and timely completion of paperwork.
• Identify building defects and provide technical advice to the group, ensuring a high-quality, customer-focused service.
• Liaise with management regarding inspection outcomes and trend analysis.
• Support non-trade specific tasks and demonstrate flexibility to support the management team as needed.

Qualifications and experience we're looking for:

• Full UK Driving Licence.
• Asbestos Awareness (training provided by Gentoo); some knowledge of asbestos and property repairs is advantageous.
• ONC/HNC in Construction or equivalent work experience in a construction-related field.
• Practical knowledge of Building and Planning Regulations, Highway Regulations, and the Party Wall Act, with experience in detecting building defects and identifying causes of damp and mould.
• Experience in providing customer-focused service.
• Excellent literacy, numeracy, technical, and IT skills, with experience using handheld devices.
• Ability to work in internal/external environments.
• Strong organizational, planning, and negotiation skills.
• Ability to plan and coordinate work.

Preferred skills:

• Experience applying damp and mould treatment products.
• PASMA qualification.

Benefits include:

• 31 days annual leave (plus bank holidays) with options to purchase additional days.
• Early finish on Fridays.
• Flexible and hybrid working arrangements.
• Free Health Cash Plan covering dental, optical, physio, wellbeing therapies, and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme with up to 10% employer contribution.
• Salary sacrifice electric vehicle scheme.
• Enhanced family-friendly leave.
• Car mileage allowance for business travel using personal vehicle.
• Life assurance cover worth three times your annual salary.