Service Engineer London, GB Remote (within locations) FAAC Entrance Solutions UK £34.27k - £37.[...]

FAAC Spa; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in automatic door solutions is seeking dedicated Service Engineers to join their remote team. This role is ideal for those passionate about delivering high-quality service and technical support. You will be responsible for maintaining and repairing automatic door systems, ensuring customer satisfaction, and adhering to safety compliance. With a flexible approach to working hours and a team-oriented mindset, you will play a critical role in enhancing client experiences. If you're ready to take on challenges and contribute to an innovative environment, this opportunity is perfect for you.

Qualifications

• Experience in maintaining and repairing automatic door systems.
• Knowledge of safety checks and compliance standards.

Responsibilities

• Maintain and optimize automatic door systems for clients.
• Provide technical support and customer service remotely and on-site.

Skills

Technical Support

Customer Service

Problem Solving

Team Collaboration

Flexibility

Education

BS7036/EN16005 Certification

Full Current Driving Licence

CSCS Card

Job description

Job Title: Service Engineers – Automatic Doors (Remote, London-Based)

Location: Remote (London-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

• Completion of PPM, reactive & modernization/upgrade calls.
• To provide customer & colleague technical support & product modernization recommendations.
• Completing door safety checks & investigating door incidents & customer complaints.
• To provide on site customer support to EQS customers.
• To adhere to company processes & procedures & highlight improvement opportunities.
• Delivering customer service & maintaining QHSE compliance at all times.
• Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
• To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.
• To complete mandatory box tests after all calls.
• OOH rota duty.

What We're Looking For:

• To be a Team Player.
• To offer a flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005

EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.

SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.

OTHER REQUIREMENTS: CSCS Card.