Scheduler

Axis CLC; Oldbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days leave

Long-service awards

Perkbox

Volunteer day

Training and progression

Job summary

Axis CLC is seeking a highly organised Scheduler to join the Repairs and Maintenance team in a fast-paced environment. You’ll plan and schedule repairs, coordinate operatives, and act as the central communication link between residents, operatives, supervisors and client teams to ensure smooth progress from start to finish.

Key requirements include IT literacy, excellent communication and the ability to prioritise under tight deadlines.

Qualifications

• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

Scheduling

Customer service

IT literacy

Communication skills

Tools

ROCC

DRS

Opti-time

Job description

The Role

We're looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you'll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives' time is used productively while delivering a high-quality service to residents and clients. You'll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

What We Offer

• Salary of up to £28,000 per annum plus benefits including
• 25 days' annual leave plus bank holidays.
• Long-service awards at key milestones.
• Perkbox – discounts on coffee, cinema, travel and wellbeing.
• 1 paid volunteer day each year.
• Ongoing training, support and career progression – AxisCLC promotes from within.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

About You

• IT literate, with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know