Maintenance Scheduler & Client Liaison

Unico Recruitment London; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

Unico Recruitment London is partnering with an established maintenance and facilities organisation to recruit a Maintenance Administrator. The role involves organizing diaries for Contract Managers and Engineers, managing scheduling, and ensuring site visits and inspections run smoothly.

You will deliver excellent customer service, handle GDPR compliance, and maintain accurate records in the in-house system. This is a hands-on admin role requiring strong organisational and communication skills.

Qualifications

• Strong organisational and communication skills.
• Ideally to have experience of working with claims or insurance administration.
• Excellent customer service attitude.
• Ability to manage multiple tasks and priorities efficiently.
• Proficient in using inhouse client portals.
• Knowledge of GDPR compliance and data protection best practices.

Responsibilities

• Organise and maintain Contract Managers/Engineers diaries for site visits, office time, and site inspections.
• Authorise works efficiently, ensuring continuity of trades and meeting SLAs.
• Provide exceptional customer service and communicate regularly with clients
• Manage trades' schedules and ensure trades are fully booked
• Communicate with trades daily and ensure safety and timeliness of site arrivals and departures.
• Maintain up-to-date records and notes on inhouse database
• Ensure that all correspondence, documents, and multimedia (photos, videos, etc.) are uploaded and properly documented.
• Adhere to GDPR regulations when handling personal data,

Skills

Organisational skills

Communication

Customer service

Multi-tasking

GDPR compliance

Tools

In-house client portals

Job description

Unico Recruitment London is partnering with an established maintenance and facilities organisation to recruit a Maintenance Administrator. The role involves organizing diaries for Contract Managers and Engineers, managing scheduling, and ensuring site visits and inspections run smoothly.

You will deliver excellent customer service, handle GDPR compliance, and maintain accurate records in the in-house system. This is a hands-on admin role requiring strong organisational and communication skills.