Maintenance Manager - Property Repairs

SNG (Sovereign Network Group); Basingstoke; On-site; GBP 42,000 - 64,000; Full time

Job summary

SNG (Sovereign Network Group) in Basingstoke is seeking a Maintenance Manager to lead our Property Services Team. You will manage a direct labour workforce and external contractors to deliver responsive repairs and planned maintenance across North Hampshire & Surrey.

Reporting to the Operations Manager, you will drive safe, value-for-money service delivery, maintain high data quality in property systems, and foster resident engagement to develop co-created services.

Qualifications

• Experience managing direct labour workforce delivering maintenance services.
• Skilled at planning delivery of workstreams in a customer-centric environment.
• Ability to plan, track and forecast income and expenditure against budgets.
• Knowledge of health, safety and environmental legislation and CDM.

Responsibilities

• Deliver maintenance and improvements through in-house trades and contractors.
• Lead operational delivery of residential and non-residential works within locality.
• Drive safe, timely outcomes and ensure value for money for customers.
• Maintain high quality data in property systems.
• Engage residents to develop co-created services.

Skills

Direct labour management

Workforce planning

Budgeting & forecasting

Health & safety compliance

Excel proficiency

Job description

As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or affordable rent.

It's a great time to join us as we invest in our existing customers' homes by applying our Homes and Place Standard to all our properties, whilst working in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day.

We have an exciting new opportunity for a Maintenance Manager to join our Property Services Team in our Hurn Hub in our modern office in Basingstoke covering our North Hampshire & Surrey Locality.

The role

Reporting into the Operations Manager, you'll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a team of circa 12+ in house trades and external contractors across your locality.

You'll lead on operational delivery of property services workstreams both residential and non-residential portfolio focusing on mainly Responsive Repairs Works as required.

As a manager, you'll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback.

You'll also be responsible for:

• Delivering the right outcome for our customer in a safe and timely way through a team of trades operatives
• Maintaining high quality data within the property systems
• Setting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDM
• Ensuring a detailed local knowledge of customer, asset and investment needs across your locality
• Engaging and working with residents and groups to develop co-created services

To be successful in this role you will need:

• Experience of managing a direct labour workforce focused teams for the delivery of maintenance services
• Demonstratable knowledge of planning the delivery of workstreams in a customer focussed environment
• Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to SNG
• Ability to operate with commercial acumen
• Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams
• Proficient use of Microsoft office suite with Intermediate or advanced Excel skills

There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence.