Maintenance Manager

Relais & Châteaux; Achnasheen; On-site; GBP 55,000 - 75,000; Full time

Job summary

The Torridon, a Relais & Châteaux five-star boutique resort in the Scottish Highlands, is seeking a practical Maintenance Manager to lead the maintenance function across the property. You will ensure buildings, facilities, and guest areas are safe, well-maintained and running smoothly.

You will plan preventive works, respond to issues promptly and collaborate with all departments to minimise disruption and support an exceptional guest and team experience.

Qualifications

• Previous experience in maintenance management or facilities management.
• Strong practical maintenance knowledge and sound technical judgement.
• Experience leading or coordinating a small team.
• Excellent organisational skills to plan and prioritise tasks.
• Clear communication with colleagues, managers, contractors and suppliers.
• Solid understanding of safe working practices and compliance.
• Hospitality or service-led environment experience is a plus.

Responsibilities

• Lead maintenance team to deliver safe, efficient and high-quality work.
• Plan, manage and record preventative maintenance across the resort.
• Respond promptly to faults, repairs and guest-impacting maintenance issues.
• Maintain guest areas, back-of-house spaces, team accommodation, plant rooms, equipment and outdoor facilities to a high standard.
• Work closely with all departments to agree priorities, communicate progress and minimise operational disruption.
• Manage contractors, suppliers, maintenance stock, tools and records effectively.
• Support Health and Safety, fire safety, statutory inspections, compliance checks and safe systems of work.
• Identify practical improvements that support sustainability, energy efficiency and long-term asset care.

Skills

Maintenance management

Facilities management

Team leadership

Organisational skills

Communication

Safety & compliance

Hospitality experience

Job description

The Torridon is a family-owned, five-star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland's most spectacular and secluded escapes.

Job Description

We are looking for a practical, hands-on Maintenance Manager to lead the maintenance function across The Torridon. This is a key leadership role for someone who enjoys solving problems, keeping standards high and ensuring our buildings, facilities, team accommodation, plant, equipment and guest areas are safe, smart and running smoothly.

You will manage day-to-day maintenance, plan preventative works, respond quickly to issues and work closely with every department to minimise disruption and support an exceptional guest and team experience.

• Lead, support and motivate the maintenance team to deliver safe, efficient and high-quality work.
• Plan, manage and record preventative maintenance across the resort.
• Respond promptly to faults, repairs and guest-impacting maintenance issues.
• Maintain guest areas, back-of-house spaces, team accommodation, plant rooms, equipment and outdoor facilities to a high standard.
• Work closely with all departments to agree priorities, communicate progress and minimise operational disruption.
• Manage contractors, suppliers, maintenance stock, tools and records effectively.
• Support Health and Safety, fire safety, statutory inspections, compliance checks and safe systems of work.
• Identify practical improvements that support sustainability, energy efficiency and long-term asset care.

Qualifications

• Previous experience in maintenance management, facilities management, estates, building services or a similar role.
• Strong practical maintenance knowledge and sound technical judgement.
• Experience leading, supervising or coordinating a small team.
• Good organisational skills, with the ability to plan work, prioritise tasks and respond calmly to urgent issues.
• Clear communication skills and confidence working with colleagues, managers, contractors and suppliers.
• A strong understanding of safe working practices, compliance requirements and record keeping.
• Experience in hospitality, accommodation, leisure, tourism or another service-led environment would be an advantage.

Additional Information

Our Values

At The Torridon, our purpose is to create incredible memories for people in a place like no other. We are looking for someone who can bring our values to life every day: Daring, Driven, Passion and Integrity. You will be friendly, aspirational, honest and willing to challenge yourself to keep learning and improving.

Why Join Us?

• Be part of a supportive team in a five-star hospitality environment.
• Develop practical food and beverage skills while learning from experienced colleagues.
• Work in one of Scotland's most beautiful Highland locations.
• Contribute to a guest experience that is friendly, faultless and memorable.
• Join a business that values sustainability, teamwork and continuous improvement.