Helpdesk & CAFM Coordinator for Maintenance Dispatch

Ambitionat Equans; Stoke-on-Trent; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover 1.5x salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Employee referral rewards

Employee networks

24/7 Employee Assistance Program

Job summary

Equans is seeking a Helpdesk Coordinator to join the Stoke ROC team on a permanent basis. This full-time role (40 hours weekly) involves coordinating helpdesk activities, planning and dispatching maintenance work, and using CAFM systems to track job progress, while ensuring SLAs are met.

A competitive salary and benefits package are on offer. The role requires strong administration, customer service, and IT skills, with a focus on accuracy and responsiveness in a busy facilities management

Qualifications

• Experience in customer service or front-line support.
• Desirable familiarity with CAFM systems.
• Excellent written and verbal communication skills.
• Ability to work on own initiative and in a team.
• Comfortable in a fast-paced environment.

Responsibilities

• Provide administrative support, email handling and general office tasks.
• Plan and dispatch maintenance works to engineers, sub-contractors and site managers.
• Manage full life cycle of reactive and planned maintenance through to job completion using the CAFM system.
• Ensure tasks are carried out within defined SLAs and provide timely updates to stakeholders.

Skills

Customer service

Microsoft Office

Communication

Initiative

Team player

Problem solving

Tools

CAFM system

Email management

Job description

Equans is seeking a Helpdesk Coordinator to join the Stoke ROC team on a permanent basis. This full-time role (40 hours weekly) involves coordinating helpdesk activities, planning and dispatching maintenance work, and using CAFM systems to track job progress, while ensuring SLAs are met.

A competitive salary and benefits package are on offer. The role requires strong administration, customer service, and IT skills, with a focus on accuracy and responsiveness in a busy facilities management