Maintenance Coordinator

JAM Recruitment Ltd; Cardiff; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Working from home

Company pension

Company laptop and mobile phone

25 days annual leave

Job summary

JAM Recruitment Ltd in Cardiff is seeking a Maintenance Coordinator to manage contractor networks and coordinate maintenance orders. The role focuses on ensuring work is completed to standard and maintaining client satisfaction within a growing operations team.

The position offers £35,000–£40,000 salary with performance incentives and a full-time permanent contract. Responsibilities include contractor onboarding, cost verification, and effective communication with clients and operatives.

Qualifications

• Knowledge of maintenance operations, facilities management and contractor handling.
• Ability to coordinate multiple maintenance orders and suppliers.
• Comfort speaking with clients and contractors and managing schedules.

Responsibilities

• Allocating maintenance and planned orders to contractors across the country.
• Speaking with contractors to discuss availability and arrange attendance.
• Finding and onboarding new subcontractors where additional coverage is needed.
• Managing live jobs and chasing progress as required.
• Ensuring reports, photos and paperwork are returned within deadlines.
• Auditing each job to ensure correct works, especially on emergencies.
• Ensuring costings are accurate before purchase and sales invoice processing.
• Holding daily team meetings to discuss priorities.
• Building and maintaining relationships with reliable contractors.
• Verifying contractor qualifications, insurance, certifications and compliance documents.
• Maintaining an up-to-date approved subcontractor database.

Skills

Maintenance operations

Contractor management

Schedule coordination

Client liaison

Job costing

Job management software

Invoicing systems

Tools

Job management software

Invoicing systems

Job description

The Maintenance Coordinator position, based in Cardiff, offers a salary of £35,000 to £40,000 with performance incentives. This full-time, permanent role is central to an established facilities management firm specialising in the food and beverage industry.

The successful candidate will manage a growing network of contractors, ensuring jobs are completed to standard. Suitable backgrounds include experienced tradespeople seeking an office-based move, supervisors, or those with existing contractor management experience. Key skills involve understanding maintenance operations, coordinating schedules, and liaising effectively between clients and operatives. The role is pivotal for maintaining operational efficiency and supporting client satisfaction. An excellent opportunity for an experienced Maintenance Coordinator to join a well-established company.

Job Type: Full time Salary: £35,000 - £40,000 plus performance incentives Location: Cardiff

About The Company:

The Company is an established facilities management company specialising in the food and beverage industry. We’ve built our reputation on getting the right job done, at the right price, for our clients. This role sits at the heart of operational efficiency and client satisfaction. They are now looking for someone who understands maintenance, trades and contractors to help us manage our growing network of contractors. You might be an experienced tradesperson looking to ‘get off the tools’, a supervisor looking for an office-based role, or you are already experienced in contractor management. What matters is that you understand the world of property maintenance, can speak confidently to contractors, and manage multiple orders at the same time. The role is essentially about getting the right contractor onto the right job.

What you will be doing:

• Allocating maintenance and planned orders to contractors across the country
• Speaking with contractors to discuss availability and arrange attendance
• Finding and onboarding new subcontractors where we need additional coverage
• Managing live jobs and chasing progress where required
• Making sure reports, photos and paperwork are returned within job deadline
• Audit each job to ensure the correct works have been carried out, especially on emergency repairs.
• Ensure costings are accurate before purchase and sales invoice processing
• Daily team meetings to discuss priorities with the team.
• Build and maintain relationships with reliable contractors.
• Verify contractor qualifications, insurance, certifications and compliance documents.
• Maintain an up-to-date approved subcontractor database.

Key Duties:

• Has experience with maintenance, facilities management, contractors, internal workforce or subcontractors – either on the tools or in the office, and either small scale or large scale.
• Understands how maintenance jobs work on the ground
• Is confident speaking with clients and contractors
• Can stay organised when multiple jobs are happening at the same time
• Is commercially aware and looks for solutions
• Is comfortable using job management software
• Understands job costing, invoicing and commercial control

What you will get:

• Has experience with maintenance, facilities management, contractors, internal workforce or subcontractors – either on the tools or in the office, and either small scale or large scale.
• £35,000 - £40,000 plus performance incentives
• 25 days annual leave plus bank holidays
• Company pension
• Company laptop and mobile phone
• Working from home
• Ongoing training and professional development
• Annual salary review
• Understands how maintenance jobs work on the ground
• Is confident speaking with clients and contractors
• Can stay organised when multiple jobs are happening at the same time
• Is commercially aware and looks for solutions
• Is comfortable using job management software
• Understands job costing, invoicing and commercial control

What we’ll be looking for in your interview:

We keep our interview process straightforward and focused on real-world skills. If you’re invited to interview, we’ll want to explore:

• Your trade knowledge and experience: any hands‑on experience, technical experience, or how well you understand actual jobs carried out by our workforce.
• People management: How you’ve managed people, subcontractors, internal workforce, or specialist contractors in the past.
• Commercial understanding: Your understanding of job costs, quotes, cost verification, and ensuring profitability while keeping client costs within limit.
• Software usage in practice: a 10‑minute hands on scenario deploying and managing a job in our test database.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.