Maintenance Coordinator

Recruitment Helpline; Cardiff; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company pension

Laptop and mobile phone

Working from home

Training and development

Annual salary review

25 days annual leave + bank holidays

Job summary

Recruitment Helpline is seeking an experienced Maintenance Coordinator in Cardiff to manage contractor networks and multi-site jobs within a facilities management context. You will allocate maintenance orders, speak with contractors, onboard subcontractors, and ensure timely completion and paperwork.

The role emphasizes organisation, cost awareness, and effective communication with clients and suppliers. The position offers a full-time contract with salary £35,000 - £40,000 plus performance

Qualifications

• Experience in maintenance, facilities management, and working with contractors.
• Ability to liaise with contractors, suppliers and internal teams.
• Comfort with managing multiple orders and schedules.

Responsibilities

• Allocating maintenance and planned orders to contractors nationwide.
• Speak with contractors to discuss availability and attendance.
• Onboard new subcontractors to cover demand.
• Manage live jobs and chase progress as needed.
• Ensure reports, photos and paperwork are returned by deadlines.
• Audit each job to verify correct works, especially emergency repairs.

Skills

Maintenance

Facilities management

Contractors

Organisation

Communication

Client communication

Tools

Job management software

Job description

An excellent opportunity for an experienced Maintenance Coordinator to join a well-established company.

Job Type: Full time

Salary: £35,000 - £40,000 plus performance incentives

Location: Cardiff

About The Company:

The Company is an established facilities management company specialising in the food and beverage industry. We've built our reputation on getting the right job done, at the right price, for our clients. This role sits at the heart of operational efficiency and client satisfaction.

They are now looking for someone who understands maintenance, trades and contractors to help us manage our growing network of contractors. You might be an experienced tradesperson looking to 'get off the tools', a supervisor looking for an office-based role, or you are already experienced in contractor management. What matters is that you understand the world of property maintenance, can speak confidently to contractors, and manage multiple orders at the same time. The role is essentially about getting the right contractor onto the right job.

What you will be doing:

• Allocating maintenance and planned orders to contractors across the country
• Speaking with contractors to discuss availability and arrange attendance
• Finding and onboarding new subcontractors where we need additional coverage
• Managing live jobs and chasing progress where required
• Making sure reports, photos and paperwork are returned within job deadline
• Audit each job to ensure the correct works have been carried out, especially on emergency repairs.
• Ensure costings are accurate before purchase and sales invoice processing
• Daily team meetings to discuss priorities with the team.
• Build and maintain relationships with reliable contractors.
• Verify contractor qualifications, insurance, certifications and compliance documents.
• Maintain an up-to-date approved subcontractor database.

The role requires managing multiple jobs at once using our custom job management software, so you'll need to be organised, confident on the phone, comfortable using operational systems, and capable of making practical, trade related decisions.

Key Duties:

• Has experience with maintenance, facilities management, contractors, internal workforce or subcontractors - either on the tools or in the office, and either small scale or large scale.
• Understands how maintenance jobs work on the ground
• Is confident speaking with clients and contractors
• Can stay organised when multiple jobs are happening at the same time
• Is commercially aware and looks for solutions
• Is comfortable using job management software
• Understands job costing, invoicing and commercial control

Previous experience in a similar role is useful but is not essential. The role would also suit someone with strong practical experience who is ready to step away from working on the tools and use that knowledge in an operational role.

What you will get:

• Has experience with maintenance, facilities management, contractors, internal workforce or subcontractors - either on the tools or in the office, and either small scale or large scale.
• £35,000 - £40,000 plus performance incentives
• 25 days annual leave plus bank holidays
• Company pension
• Company laptop and mobile phone
• Working from home
• Ongoing training and professional development
• Annual salary review
• Understands how maintenance jobs work on the ground
• Is confident speaking with clients and contractors
• Can stay organised when multiple jobs are happening at the same time
• Is commercially aware and looks for solutions
• Is comfortable using job management software
• Understands job costing, invoicing and commercial control

What we’ll be looking for in your interview:

We keep our interview process straightforward and focused on real-world skills. If you're invited to interview, we'll want to explore:

• Your trade knowledge and experience: any hands‑on experience, technical experience, or how well you understand actual jobs carried out by our workforce.
• People management: How you've managed people, subcontractors, internal workforce, or specialist contractors in the past.
• Commercial understanding: Your understanding of job costs, quotes, cost verification, and ensuring profitability while keeping client costs within limit.
• Software usage in practice: a 10‑minute hands on scenario deploying and managing a job in our test database.

The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need