Maintenance Controller

SEE Services Ltd; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Full CAFM training

Career development

Collaborative team environment

30+ years industry experience

Job summary

SEE Services Ltd is hiring a Maintenance Controller in Greater London to coordinate reactive maintenance and ensure high-quality service delivery to clients. You will log requests, schedule engineers and subcontractors, manage access, and prepare permits and RAMS as needed.

You will maintain accurate records in CAFM systems, review documentation, and support procurement by tracking materials. Expect inclusion in an on-call rota approximately every six weeks.

Qualifications

• Experience coordinating maintenance, scheduling and labour control.
• Strong planning, organisation and prioritisation skills.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Excel.
• Ability to work effectively within a fast-paced team environment.
• Willingness to participate in the out-of-hours on-call rota.

Responsibilities

• Log maintenance requests from clients and provide updates on ongoing jobs.
• Schedule and allocate work to engineers and subcontractors to meet SLAs.
• Coordinate appointments and engineer diaries, including access arrangements.
• Prepare permits to work and RAMS where required.
• Maintain records in CAFM systems and client portals.
• Review engineer paperwork and close out jobs efficiently.
• Order and track materials with procurement.
• Participate in the out-of-hours on-call rota (approx. 1 in 6).

Skills

Maintenance coordination

Planning & organisation

Customer service

IT skills (Excel)

Teamwork

On-call availability

Tools

CAFM systems

Job description

Maintenance Controller

Join our team as a Maintenance Controller, coordinating reactive maintenance works and ensuring excellent service delivery to our clients.

Key Responsibilities

• Manage incoming client enquiries, log maintenance requests and provide updates on ongoing jobs.
• Schedule and allocate work to engineers and subcontractors, ensuring SLA response times are met.
• Coordinate appointments, access arrangements and engineer diaries.
• Prepare and submit permits to work and RAMS where required.
• Maintain accurate records across CAFM systems and client portals.
• Review engineer paperwork, timesheets and completion reports, ensuring jobs are closed out efficiently.
• Order and track materials, liaising with the procurement team as required.
• Participate in the out-of-hours on-call rota (approximately 1 week in 6).

Skills & Experience

Essential

• Experience in a maintenance coordination, scheduling or labour control role.
• Strong planning, organisation and prioritisation skills.
• Excellent communication and customer service skills.
• Good IT skills, including Microsoft Excel.
• Ability to work effectively within a fast-paced team environment.
• Willingness to participate in the out-of-hours on-call rota.

Desirable

• Experience using CAFM systems.
• Knowledge of permits to work, RAMS and SLA response times.

What We Offer

• Competitive salary and benefits package.
• Full training on CAFM systems, including Job Logic.
• Career development and progression opportunities.
• Supportive and collaborative team environment.
• Opportunity to join an established business with over 30 years' industry experience