Maintenance Controller

Splend; Aldgate; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Flexible leave

Health & wellbeing benefits

Employee assistance program

Learning & development platform

Health insurance and wellness stipend

Job summary

Splend, based at our Aldgate Office, seeks a Fleet Maintenance Administrator to keep our fleet safe, compliant and on the road. This role coordinates approved maintenance activities within budget, manages service communications, and actively reduces downtime by maintaining an accurate Vehicle Off Road (VOR) list.

You'll negotiate with suppliers, generate reports, and work with multiple teams to ensure timely servicing and strict adherence to manufacturer guidelines.

Qualifications

• Excellent communication skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and solution-focused mindset when handling supplier issues.

Responsibilities

• Take calls and emails from suppliers, negotiate approved maintenance work and costs.
• Generate reports and coordinate with teams to ensure timely servicing per guidelines.
• Maintain and reduce the Vehicle Off Road (VOR) list with timely follow-up.
• Coordinate with workshops and internal teams to complete maintenance within agreed timeframes.
• Create and raise work orders and purchase orders.
• Identify trends to improve efficiencies and processes within fleet maintenance.
• Ensure all maintenance activities are recorded and compliant with standards.
• Support the Fleet Operations Team Leader with reporting and maintenance administration tasks.

Skills

Excellent communication

Multitasking

Proactive problem-solving

Calm under pressure

Telephone etiquette

Job description

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

The Fleet Maintenance Administrator plays a critical role in ensuring Splend’s fleet remains safe, compliant, and on the road.

Based at our Aldgate Office, this role is responsible for coordinating approved maintenance activities in line with budget, managing service-related communications, and actively reducing vehicle downtime by maintaining an accurate and up-to-date Vehicle Off Road (VOR) list.

Responsibilities

• Taking phone calls and emails from suppliers, negotiating work to be done and approving costs for service repairs nationally in line with approved maintenance budgets.
• Generating reports and working with relevant teams to ensure vehicles are serviced on time and maintained in accordance with manufacturers guidelines.
• Monitor, maintain, and actively reduce the Vehicle Off Road (VOR) list, ensuring timely follow-up and resolution.
• Coordinate with workshops and internal teams to ensure maintenance work is completed efficiently and within agreed timeframes
• Responsible for the creating of work orders and purchase orders to be raised.
• Working with fleet management team to identify trends/patterns to improve efficiencies and processes.
• Ensure all maintenance activities are accurately recorded and compliant with company and manufacturer standards.
• Support the Fleet Operations Team Leader with reporting, tracking, and maintenance administration tasks as required.

What you’ll bring

• Previous Experience in Fleet maintenance, automotive operations, or a similar coordination role (preferred).
• Excellent communication skills with high attention to detail.
• Ability to manage multiple priorities in a fast paced environment.
• Proactive and solution focused with a customer focused mindset.
• Calm under pressure and able to manage competing demands.
• Excellent telephone manner - must be confident, professional and personable, with the ability to build rapport and communicate effectively with suppliers over the phone.

What we offer:

• Performance based bonus
• Flexible leave options, providing more time for rest & recovery
• Health and Wellbeing benefits
• Employee Assisted Program
• Dedicated Learning & Development Platform to support Career growth
• Health insurance and a monthly wellness allowance