Maintenance Controller

Splend; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Bonus scheme

Annual leave 25 days + bank holidays

Birthday day off

Learning & Development

Private Health Insurance and Wellness

Employee Assistance Program

Job summary

Splend, based at the Aldgate Office in London, seeks a Maintenance Controller to keep our fleet safe, compliant, and on the road nationwide.

You will manage approved maintenance budgets, negotiate with workshops, generate orders, monitor the Vehicle Off Road list, and support reporting with internal teams. Join a collaborative fleet group driving green mobility and efficient operations.

Qualifications

• Experience in fleet maintenance and automotive operations is preferred.
• Excellent communication with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and solution-focused with a customer mindset.
• Calm under pressure and able to manage competing demands.
• Excellent telephone manner and rapport with suppliers.

Responsibilities

• Take calls and emails from suppliers, negotiate work and approve costs for service repairs nationally.
• Generate reports and ensure vehicles are serviced on time per guidelines.
• Monitor and reduce the Vehicle Off Road (VOR) list with timely follow-up.
• Coordinate maintenance with workshops and internal teams for timely completion.
• Create work orders and purchase orders to be raised.
• Work with fleet management to identify trends and improve processes.
• Ensure maintenance activities are recorded and compliant with standards.
• Support reporting, tracking, and maintenance administration for the Fleet Operations Team Leader.

Skills

Fleet maintenance experience

Automotive operations

Communication skills

Multitasking

Customer-focused

Calm under pressure

Phone communication

Job description

About Us

At Splend,we'reon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But wearen'tjust about vehicleownership.We'realso fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

• You want to have a direct impact on keeping Splend’s fleet safe, compliant, and on the road nationally.
• You enjoy working closely with suppliers and internal teams to solve problems, improve efficiency and make real operational decisions every day.
• You’re interested in joining a collaborative fleet team where you can build strong industry knowledge.

About the role

The Maintenance Controller plays a critical role in ensuring Splend’s fleet remains safe, compliant, and on the road. Based at our Aldgate Office, this role is responsible for coordinating approved maintenance activities in line with budget, managing service-related communications, and actively reducing vehicle downtime by maintaining an accurate and up-to-date Vehicle Off Road (VOR) list.

• Taking phone calls and emails from suppliers, negotiating work to be done and approving costs for service repairs nationally in line with approved maintenance budgets.
• Generating reports and working with relevant teams to ensure vehicles are serviced on time and maintained in accordance with manufacturers guidelines.
• Monitor, maintain, and actively reduce the Vehicle Off Road (VOR) list, ensuring timely follow-up and resolution.
• Coordinate with workshops and internal teams to ensure maintenance work is completed efficiently and within agreed timeframes
• Responsible for the creating of work orders and purchase orders to be raised.
• Working with fleet management team to identify trends/patterns to improve efficiencies and processes.
• Ensure all maintenance activities are accurately recorded and compliant with company and manufacturer standards.
• Support the Fleet Operations Team Leader with reporting, tracking, and maintenance administration tasks as required.

• Previous Experience in Fleet maintenance, automotive operations, or a similar coordination role (preferred).
• Excellent communication skills with high attention to detail.
• Ability to manage multiple priorities in a fast paced environment.
• Proactive and solution focused with a customer focused mindset.
• Calm under pressure and able to manage competing demands.
• Excellent telephone manner - must be confident, professional and personable, with the ability to build rapport and communicate effectively with suppliers over the phone.

Benefits & Support

• Bonus scheme: Opportunity to earn based on your performance
• Annual leave:25 days+ bank holidays
• Day off for your Birthday!
• Dedicated Learning & Development platform
• Private Health Insurance and Monthly Wellness Allowance
• Employee Assistance Program

Our Process

1. Intro with our Talentteamtounderstandyour background,aspirations,and answer your questions.
2. Interview with the hiring manager to discuss your experience and how it aligns with this role.
3. Where it applies, we’ll ask you to complete a practical case study.
4. Final interview to discussSplend’slong-term vision and to check any remaining questions.

Diversity & Inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.