Mailroom Operative

Mitie Group plc.; Carlisle; On-site; GBP 23,000 - 28,000; Full time

Job summary

Mitie Group plc in Carlisle is seeking a Mailroom Operative to handle incoming and outgoing mail across a busy hospital site, ensuring accurate sorting and timely delivery to departments and wards.

The role requires a good level of literacy and numeracy, strong organisational skills, and a courteous, professional approach when dealing with staff, patients, and contractors.

Qualifications

• Good standard of literacy and numeracy.
• Excellent organisational skills and attention to detail.
• Ability to communicate effectively with staff at all levels.
• Ability to work independently and as part of a team.
• Willingness to undertake frequent walking and manual handling across a large site.
• Understanding of confidentiality and data protection principles.

Responsibilities

• Receive, sort, and distribute incoming mail, parcels, and courier deliveries across hospital departments and wards.
• Collect outgoing mail from designated collection points and prepare items for dispatch.
• Process recorded, tracked, confidential, and special delivery items in accordance with established procedures.
• Ensure urgent and time-sensitive correspondence is delivered promptly.
• Maintain accurate records of incoming and outgoing tracked mail and courier shipments.
• Operate and maintain franking equipment and ensure the correct postage is applied.
• Deliver and collect mail from clinical and non-clinical areas including wards, outpatient departments, offices, theatres, laboratories, and support service departments.
• Handle confidential patient information and sensitive documentation in accordance with Information Governance and Data Protection requirements.
• Provide a courteous, professional, and responsive service to hospital staff, patients, visitors, and external contractors.
• Respond promptly to enquiries relating to mail deliveries and collections.
• Promote positive working relationships with internal departments and external postal and courier providers.
• Ensure secure handling and storage of mail and parcels at all times.
• Maintain a clean, organised, and safe mailroom environment.
• Assist with departmental audits and service performance reporting as required.

Job description

Job title: Mailroom Operative

Contract: Permanent

Hours: 37.5 hours per week

Type of employment: Full Time

Salary: £ 25,272 per annum

Location: Cumberland Infirmary, Newtown Road, Carlisle, Cumbria England, CA2 7HY

Mail room operative job description

Receive, sort, and distribute incoming mail, parcels, and courier deliveries across hospital departments and wards.

Collect outgoing mail from designated collection points and prepare items for dispatch.

Process recorded, tracked, confidential, and special delivery items in accordance with established procedures.

Ensure urgent and time-sensitive correspondence is delivered promptly.

Maintain accurate records of incoming and outgoing tracked mail and courier shipments.

Operate and maintain franking equipment and ensure the correct postage is applied.

Deliver and collect mail from clinical and non-clinical areas including wards, outpatient departments, offices, theatres, laboratories, and support service departments.

Handle confidential patient information and sensitive documentation in accordance with Information Governance and Data Protection requirements.

Provide a courteous, professional, and responsive service to hospital staff, patients, visitors, and external contractors.

Respond promptly to enquiries relating to mail deliveries and collections.

Promote positive working relationships with internal departments and external postal and courier providers.

Ensure secure handling and storage of mail and parcels at all times.

Maintain a clean, organised, and safe mailroom environment.

Assist with departmental audits and service performance reporting as required.

Person Specification

Good standard of literacy and numeracy.

Excellent organisational skills and attention to detail.

Ability to communicate effectively with staff at all levels.

Ability to work independently and as part of a team.

Ability to undertake frequent walking and manual handling activities across a large hospital site.

Understanding of the importance of confidentiality and professional conduct.

Desirable Criteria

Previous experience in a mailroom, logistics, facilities, or healthcare support role.

Experience using franking machines, tracking systems, or courier management software.

Knowledge of Information Governance and Data Protection principles.

Personal Qualities

Professional and reliable.

Customer-focused approach.

Trustworthy and discreet when handling confidential information.

Flexible and adaptable to changing operational demands.

Able to work accurately under pressure.

Demonstrates initiative and a positive attitude.