Mailroom Operative

Mitie Cleaning & Hygiene Services; Carlisle; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Virtual GP access

Salary Finance benefits

Flexible lifestyle platform Choices

MiDeals discounts

Cycle to work scheme

Life cover and enhanced pension

Job summary

Mitie Cleaning & Hygiene Services is seeking a Mailroom Operative at Cumberland Infirmary in Carlisle to manage all mail and parcels across hospital departments. You will receive, sort, and distribute mail, process outgoing items, and maintain accurate records.

The role involves operating franking equipment and ensuring confidentiality. The position is full-time (37.5 hours per week), permanent, with a focus on efficient service delivery, professional conduct, and data protection.

Qualifications

• Good standard of literacy and numeracy.
• Excellent organisational skills and attention to detail.
• Ability to communicate effectively with staff at all levels.
• Ability to work independently and as part of a team.

Responsibilities

• Receive, sort, and distribute incoming mail across hospital departments.
• Collect outgoing mail and prepare items for dispatch.
• Process recorded, tracked, confidential, and special delivery items.
• Ensure urgent mail is delivered promptly.
• Maintain records of incoming and outgoing mail and courier shipments.
• Operate franking equipment and apply correct postage.
• Deliver mail to clinical and non-clinical areas including wards and offices.
• Handle confidential information per Data Protection requirements.

Skills

Literacy

Numeracy

Organisational skills

Communication

Teamwork

Confidentiality

Tools

Franking machines

Tracking systems

Courier management software

Job description

Better places, thriving communities.

Job title: Mailroom Operative

Contract: Permanent

Hours: 37.5 hours per week

Type of employment: Full Time

Salary: £ 25,272 per annum

Location: Cumberland Infirmary, Newtown Road, Carlisle, Cumbria England, CA2 7HY

Mail Room Operative Job Description

Receive, sort, and distribute incoming mail, parcels, and courier deliveries across hospital departments and wards.

Collect outgoing mail from designated collection points and prepare items for dispatch.

Process recorded, tracked, confidential, and special delivery items in accordance with established procedures.

Ensure urgent and time-sensitive correspondence is delivered promptly.

Maintain accurate records of incoming and outgoing tracked mail and courier shipments.

Operate and maintain franking equipment and ensure the correct postage is applied.

Deliver and collect mail from clinical and non-clinical areas including wards, outpatient departments, offices, theatres, laboratories, and support service departments.

Handle confidential patient information and sensitive documentation in accordance with Information Governance and Data Protection requirements.

Provide a courteous, professional, and responsive service to hospital staff, patients, visitors, and external contractors.

Respond promptly to enquiries relating to mail deliveries and collections.

Promote positive working relationships with internal departments and external postal and courier providers.

Ensure secure handling and storage of mail and parcels at all times.

Maintain a clean, organised, and safe mailroom environment.

Assist with departmental audits and service performance reporting as required.

Person Specification

Good standard of literacy and numeracy.

Excellent organisational skills and attention to detail.

Ability to communicate effectively with staff at all levels.

Ability to work independently and as part of a team.

Ability to undertake frequent walking and manual handling activities across a large hospital site.

Understanding of the importance of confidentiality and professional conduct.

Desirable Criteria

Previous experience in a mailroom, logistics, facilities, or healthcare support role.

Experience using franking machines, tracking systems, or courier management software.

Knowledge of Information Governance and Data Protection principles.

Personal Qualities

Professional and reliable.

Customer-focused approach.

Trustworthy and discreet when handling confidential information.

Flexible and adaptable to changing operational demands.

Able to work accurately under pressure.

Demonstrates initiative and a positive attitude.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.Join our Mitie Team.Together our diversity makes us stronger.

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