Global IT Engineer: Mac & Windows Support & Deployments

Liberty Resourcing; West End; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Private medical insurance

25 days holiday + bank holidays

Dental cover

Pension

Job summary

Liberty Resourcing is seeking a passionate Corporate IT Engineer in the West End of the UK. This role involves providing high-quality IT support to business owners and stakeholders, including resolving customer tickets and managing desktop systems.

The ideal candidate will have a deep understanding of both Macs and Windows environments, as well as proven experience in IT. Benefits include competitive salary, a 10% bonus, medical insurance, and more.

Qualifications

• Deep understanding of Macs and OSX Operating systems.
• Ability to diagnose hardware and software issues with Apple devices.
• Experience with user management and troubleshooting.

Responsibilities

• Resolve internal customer tickets.
• Recommend and/or perform upgrades on desktop/laptop systems.
• Participate in office build outs/relocations.
• Collaborate with vendors and network teams to resolve technical problems.
• Facilitate purchasing of approved hardware and software.
• Participate in scheduled off hour operations and on-call shifts.

Skills

Macs and OSX Operating systems

Diagnosing hardware and software issues

User management

Troubleshooting Antivirus and backup procedures

Supporting Windows 7/10

Analytical problem solving

Basic network troubleshooting (TCP/IP/DHCP/DNS)

IT experience

Education

Degree in computer related fields or equivalent experience

Job description

Salary: £45,000 (depending on experience) + 10% bonus

Company benefits: Private medical insurance, 25 days holiday + bank holidays, dental cover and Pension

My client is a Global measurement and analytics company who empower the advertising industry to invest with confidence and activate consumers everywhere on every level. They have global operations in thirteen countries and have a vast amount of recognition across the world.

They are looking for a passionate Corporate IT Engineer who is diverse and understands the importantly of providing high quality service to business owners and stakeholders. You will have the opportunity to work with great people, have an amazing work environment and have the chance to also work internationally to support offices and events.

• Resolve internal customer tickets
• Recommend and/or perform upgrades on desktop/laptop systems
• Participate in office build outs/ relocation's
• Collaborate with vendors and network teams to resolve technical problems
• Facilitate purchasing of approved hardware, software and other technologies
• Participate in scheduled off hour operations, weekend work and on call rotation shifts
• Provide telephone system support and assistance
• Train internal customers on hardware and software
• Manage deployment (Windows & OSX), installations, configurations and operation of desktop computers and software

Key requirements:

• Deep understanding of Macs and OSX Operating systems
• Ability to diagnose hardware and software issues with Apple devises
• Experience with user management, emails and troubleshooting Antivirus and backup procedures
• Experience supporting Windows 7/10
• Experience installing software, updating desktops/laptops, patches and Peripherals
• Analytical problem solving and troubleshooting skills
• Experience troubleshooting basic network (TCP/IP/DHCP/DNS), software, printing problems
• Proven years’ experience in IT. Degree in computer related fields or equivalent years of experience desirable
• Ability to life and handle packages/ hardware (approx. 50 pounds in weight or more)
• Ability to travel up to an estimated 10% domestically and possibly internationally to support offices and events

If you are up for a challenge and have the skills which match this role, then please apply below!

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