macOS-focused IT Support Engineer

Eligo Recruitment; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment company seeks a macOS-focused IT Support Engineer for a friendly team in Central London. The role involves delivering high-quality IT support, troubleshooting macOS issues, and working with various cloud services. This is an excellent opportunity to grow in a collaborative environment, with comprehensive training and a focus on integrity and technical excellence.

Benefits

20 days holiday + bank holidays

Career progression

Ongoing training

Qualifications

• Experience with macOS support required.
• Proficient in networking (IP, DNS, DHCP).
• Professional appearance and client-ready manner.

Responsibilities

• Provide 2nd/3rd line IT support remotely and on-site.
• Troubleshoot and resolve macOS issues.
• Deliver IT support to hybrid workers.

Skills

macOS IT support experience

basic networking knowledge

communication skills

Tools

M365

Google Workspace

MDM platforms (Addigy)

Job description

Seeking a macOS-focused IT Support Engineer to join a successful, friendly and close-knit team of like-minded individuals.

You’ll be a part of delivering high-quality IT support with a strong specialism in Apple. This is a fantastic opportunity for a capable, hands-on engineer who thrives in a fast-paced, user-facing environment and enjoys solving real-world tech problems with clarity and precision.

The IT Support Engineer Role:

You’ll be providing 2nd/3rd line support to clients using macOS and cross-platform environments, both remotely and on-site. Your work will span endpoint management (Addigy), M365, network config (DNS, DHCP, IP addressing), cloud services (Dropbox, Google Workspace), and user support.

Expect to:

• Deliver IT support to users
• Troubleshoot macOS issues at both OS and hardware levels
• Support hybrid workers and cloud-based workflow
• Work with MDM platforms (Addigy) and support system onboarding
• Work in Central London
• Deliver clear, jargon-free communication to non-technical users

What You’ll Need for this macOS-focused IT Support Engineer role :

• Some macOS IT support experience
• Basic networking knowledge (IP, DNS, DHCP)
• Experience with M365; Google Workspace is a bonus
• A clean, tidy and professional appearance and client-ready manner
• Physically able to handle some hands-on work

You’ll be office based for the first year (with remote flexibility after that), working in a collaborative, no-ego team.
The company offers ongoing training, career progression, and a culture built on integrity, trust, and technical excellence.

Package:

£30,000–£35,000 depending on experience
20 days holiday + bank holidays, rising annually to 30 days

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.